Community Manager

American Communities - Dallas, TX

Full-time - Mid Level

Dallas, TX

Construction of Buildings

About the position

The Community Manager at American Communities is responsible for overseeing the operational and financial aspects of a property, ensuring it meets company goals. This role involves managing personnel, leasing, collections, resident services, maintenance, and compliance with laws and company policies. The Community Manager plays a crucial role in enhancing property performance and resident satisfaction.

Responsibilities

• Operate financially within the approved budget.
• Ensure timely collection and posting of rents.
• Perform evictions and utility cut-offs as required.
• Communicate delinquency issues weekly with detailed notes.
• Provide leadership and direction for on-site employees.
• Conduct regular coaching, counseling, and performance evaluations for staff.
• Perform physical inspections of the property and verify conditions of vacant apartments.
• Coordinate with maintenance staff for timely apartment reconditioning.
• Ensure timely and courteous responses to resident requests or complaints.
• Report unusual circumstances regarding residents or property to Regional Management.
• Monitor staff handling of resident issues.
• Maintain communication with vendors regarding work scheduling and billing.
• Approve and submit invoices for payment to the corporate office.
• Ensure compliance with OSHA standards and company safety policies.
• Maintain knowledge of Fair Housing laws and ensure compliance by all personnel.
• Maintain records of management activities and generate required reports.
• Implement and maintain a resident retention program.
• Ensure a professional appearance and manner for all personnel.

Requirements

• High School diploma or GED; Bachelor's Degree preferred.
• 3-5 years of supervisory experience or equivalent combination of education and experience.
• Proficient in Microsoft Excel and Word, and familiar with Yardi and Blue Moon.
• Strong communication skills for interacting with managers, residents, and the public.
• Experience managing a diverse workforce and resolving conflicts.
• Analytical skills to make decisions under risk and uncertainty.

Nice-to-haves

• Experience in property management or real estate.
• Knowledge of Fair Housing regulations.
• Experience with resident retention programs.

Benefits

• Referral program