Community Manager

$67,275 - $119,025/Yr

Elme Communities - Smyrna, GA

Full-time - Mid Level

Smyrna, GA

About the position

The Community Manager at Elme Communities is responsible for enhancing the living experience for renters by providing exceptional customer service and operational leadership. This role involves managing a team, ensuring financial objectives are met, and fostering a sense of community among residents. The Community Manager will also play a key role in recruitment, team development, and maintaining compliance with legal requirements, all while promoting a culture of belonging and inclusivity.

Responsibilities

• Elevate the customer service experience for existing and prospective residents.
• Provide sales, customer service, and administrative leadership and support to the team and overall operation.
• Assist with rent collection, timely bill processing, operational forecasting, and annual budget preparation.
• Navigate and resolve resident issues with clear and courteous communication.
• Contribute to the ideation and implementation of advertisement materials and community marketing campaigns.
• Create and disseminate timely, clear, and compassionate communications to prospects, residents, vendors, and internal groups/team members.
• Maintain an exceptional online reputation and compliance with state and local legal requirements.
• Hire, inspire, and develop a diverse, high-performing team.
• Coach and mentor team members in their professional and leadership development efforts.
• Manage staff scheduling, employee time off requests, and general timekeeping responsibilities.

Requirements

• A college degree or applicable lived experience.
• Proven track record of career progression in the property management industry.
• Exceptional aptitude to influence across functional areas without creating silos.
• Strong financial aptitude and budget management skills.
• Digitally proficient, including Excel, Word, PPT, MS Teams, and Social Media.
• Proficient with CRM systems and/or industry-specific management software, such as Yardi.

Nice-to-haves

• Experience in a leadership role within property management.
• Ability to work a flexible schedule that includes weekends.
• Strong problem-solving, communication, and presentation skills.

Benefits

• 401(k) Matching
• Dental Insurance
• Health Insurance
• Life Insurance
• Disability Insurance
• Paid Time Off
• Paid Holidays
• Pet Insurance
• Rent Discount