Travel & Leisure Group Ltd - Destin, FL
posted 5 months ago
As a Community Marketing Assistant Manager at Travel + Leisure Co., you will play a pivotal role in our mission to put the world on vacation. This position is designed for individuals who are passionate about hospitality and have a knack for leadership. You will supervise a team of Community Marketing Associates (CMAs) to ensure that we meet and exceed our budgeted tour flow and Average Per Guest (APG) metrics. Your responsibilities will include training, motivating, and strategically scheduling your team to optimize performance. You will also act as a field leader, providing guidance and support to CMAs while ensuring they have the necessary supplies to succeed in their roles. In addition to team supervision, you will be responsible for resolving guest issues and complaints, ensuring that our guests have a positive experience. You will assist the manager with various reports and site updates, acting as a liaison between resort tour reception and sales/marketing teams. Your role will also involve recruiting, interviewing, and hiring new CMAs, as well as assisting in their training and ongoing development. Keeping accurate attendance records and complying with Human Resource and company policies will be essential aspects of your job. This position requires excellent communication skills and a history of reliability and dependability. You should have at least two years of management or supervisory experience, along with one year of experience in timeshare, vacation ownership, or a related field. Physical requirements include the ability to lift up to 25 lbs, and you must have a valid driver's license and insurance, as the use of a personal vehicle is necessary. Flexibility in your schedule is also a must, as the role may require working at varying times.