Community Onboarding Specialist 1083

$52,000 - $62,400/Yr

The Sage Group - San Francisco, CA

Full-time - Entry Level

Remote - San Francisco, CA

Real Estate

About the position

The Community Onboarding Specialist will be responsible for managing the onboarding process for internal teams within the Community & Learning offerings of a leading SaaS company. This role focuses on creating and delivering training resources that enhance employee engagement with community events and forums, ensuring a smooth onboarding experience through scalable processes and high-quality content.

Responsibilities

• Deliver self-paced training resources that employees can use to familiarize themselves with our Community & Learning offerings
• Create and manage a resource calendar, ensuring timely and consistent delivery schedules
• Build respect & trust with internal teams and stakeholders
• Measure the impact of resources and satisfaction with deliverables; incorporate feedback into resource improvements

Requirements

• 1-2+ years of content creation experience
• Ability to produce high-quality visual and written content that resonates
• Proficiency in content creation tools such as Confluence, Loom, PowerPoint, Keynote
• Strong written and verbal communication skills in communicating ideas, concepts, and designs
• Keen eye for detail and creativity
• Knowledge of training methodologies, instructional design, and learning management systems is beneficial
• Ability to analyze data and derive actionable insights to improve content usage and performance
• Ability to manage deadlines and work collaboratively within distributed teams
• Energized by building relationships with a diverse group of people

Nice-to-haves

• Experience working in Jira, Jira Service Desk, Confluence Cloud, and Trello
• Familiarity with Absorb

Benefits

• Remote work opportunity
• Flexible working hours
• Competitive hourly compensation