Community Operations Manager

$63,000 - $67,000/Yr

Cohere Life Inc. - Loveland, CO

Full-time - Mid Level

Loveland, CO

About the position

The Community Operations Manager (COM) at Cohere Life Inc. is responsible for overseeing the administrative and operational aspects of community governance, ensuring high levels of satisfaction among stakeholders. This role involves managing communications, community inspections, and supporting the Community Life Team while fostering a collaborative environment. The COM will engage with both residential and commercial stakeholders, providing exceptional customer service and support for community initiatives.

Responsibilities

• Manage all administrative duties for the support of the Operations Team, including tasks, special projects, events, and mass mailings.
• Respond to general inquiries from residents, commercial owners, and other stakeholders through various communication channels.
• Lead the efficient deployment of reported community concerns, including tracking and contractor coordination.
• Manage all communications that flow through the Vantaca software portal.
• Perform community inspections and facilitate the covenant enforcement process.
• Facilitate the architectural submittal process and act as the point of contact for inquiries and submittals.
• Prepare agendas, minutes, and information packets for Board meetings and community member meetings.
• Ensure the integrity of all association documents and files; serve as records management coordinator.
• Assist in the welcome process of new residents/owners.
• Prepare reports on amenity repairs and maintenance concerns.
• Collaborate with metro district staff regarding maintenance of common areas.
• Vet appropriate vendors, service providers, and contractors.
• Attend after-hours events and meetings as necessary.

Requirements

• 3 years of progressively responsible customer service, administrative and/or operations management experience required.
• Knowledge of community associations and governance preferred with a minimum of 2 years of community association management experience.
• Bachelor's or Associate's degree in a related field with transferrable skills and knowledge.
• Experience in meeting coordination and working with committees, volunteers, and similar stakeholder groups.
• Proficiency in Microsoft Office Suite, especially Excel, Word, and PowerPoint.

Nice-to-haves

• Interest in community association professional development opportunities.

Benefits

• Health savings account
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Professional development assistance
• Life insurance