Community Outreach Case Manager

$39,312 - $39,312/Yr

Sojourner Center - Phoenix, AZ

Full-time - Entry Level

Remote - Phoenix, AZ

Social Assistance

About the position

Since 1977, Sojourner Center has been a safe haven from domestic violence for women and their children in Arizona. Since our founding, we have transformed lives by providing shelter and support services to more than 60,000 adults and children affected by domestic violence. We provide a broad spectrum of services to victims of domestic violence, while working with professionals in the field on education, research, and advocacy with the goal of ending domestic violence. The Community Outreach Case Manager plays a crucial role in providing safety, support, and resources for individuals and families through case management within the framework of various programs, focusing on addressing trauma related to domestic violence. This position requires engaging with participants in one-on-one case management sessions, assisting community outreach participants in identifying and addressing individualized needs, and offering resources and education. The role involves ongoing modeling, support, referrals, and resources, including taking crisis calls and coordinating services. The case manager will assess the full range of participants' needs, providing follow-up while building rapport and a positive sense of community through case management and community outreach. The position also requires identifying and adapting to crisis events, determining the needs of community participants, and providing individualized resources. Documentation of services must be done in accordance with established guidelines and consistent with quality assurance standards. Additionally, the case manager will facilitate classes offered on-site and in the community, attend and speak at community events to provide domestic violence education and awareness, and provide ongoing resource and referral case management, specializing in transportation, pre-employment, housing, and education. The role requires forming relationships with staff and participants while maintaining professional boundaries and strengthening the developmental problem-solving and coping capacities of residents. The case manager will work collaboratively as a team to link participants with systems that provide supportive resources, services, and opportunities, ensuring that support is provided within the cultural context of the individuals and families served.

Responsibilities

• Provides ongoing modeling, support, referrals, and resources—taking crisis calls and coordinating services.
• Provides family support within the scope of the cultures of the families served.
• Assesses full range of participants' needs, providing follow-up while building rapport and a positive sense of community through case management and community outreach.
• Identifies/adapts to crisis events, taking appropriate actions.
• Determines needs of community participants and provides individualized resources.
• Documents services in accordance with established guidelines and consistent with QA standards.
• Facilitates classes offered on-site and in the community.
• Attends and speaks at community events to provide domestic violence education and awareness.
• Provides case management duties such as; meets regularly with participants to administer ongoing assessments, completion of goal work, and supports with providing a connection to identified resources, and other duties as assigned.
• Travels as required for home visits and community events and submits required mileage reimbursement paperwork on time.
• Recognizes and effectively responds to impacts of domestic violence and other trauma utilizing appropriate assessments and evidence-based practices.
• Provides ongoing resource and referral case management, specializing in transportation, pre-employment, housing, and education.
• Engages participants in the collaborative process of identifying, planning, accessing, and advocating for resources, supports, and services to address the impacts of trauma experienced.
• Forms relationships with staff and participants, maintaining professional boundaries, while strengthening the developmental problem-solving and coping capacities of residents.
• Utilizes a social-ecological framework and working collaboratively as a team, links participants with systems that provide supportive resources, services and opportunities.
• Provides support within the scope of the cultures of the individuals and families served, which may include coordination and collaboration with the Children & Youth Services Program, Lay Legal Program, Residential Programs, Pet Shelter, Human Trafficking Program, and Transitional Housing Program.
• Provides clear, concise, and consistent documentation in accordance with established guidelines and aligned with Quality Assurance policies and procedures.
• Provides life skills training by facilitating classes and groups.

Requirements

• Bilingual Spanish-English required.
• CPR Certification required.
• First Aid Certification required.
• Valid Arizona Driver License and proof of automobile insurance required.
• Ability to obtain a Level I Fingerprint Clearance Card required.
• Prefer experience in family violence programs.

Benefits

• Mileage reimbursement
• Health savings account
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Life insurance