Community Outreach Coordinator (Entry Level)

$48,000 - $58,000/Yr

Gmi Agency - Braintree, MA

Full-time - Entry Level

Braintree, MA

Insurance Carriers and Related Activities

About the position

The Community Outreach Coordinator is an entry-level position focused on connecting with community members in the Boston market to promote renewable energy options. This role involves developing customer account strategies, providing tailored plan recommendations, and supporting the Community Outreach team in rolling out new initiatives aimed at increasing community support for clean energy and reducing carbon emissions.

Responsibilities

• Communicate with community members on order requests, eligible service updates, and billing information.
• Meet company communication standards and handle questions, concerns, and complaints professionally.
• Interact with the Community Outreach and Sales Manager to prioritize orders and claims, delivering solutions to problem areas.
• Train cross-functionally to oversee the customer experience lifecycle from initial contact to managing enrollment and sign-up processes.
• Partner with the Customer Account Department Manager to lead hiring, onboarding, and training sessions for new employees.
• Research industry trends and create new community outreach strategies to enhance customer service and support.

Requirements

• Bachelor's degree preferred, or applicable experience in customer service, sales, or a client-facing role.
• Proficient in Google Suite and Microsoft Office.
• Previous experience with a POS system or ability to learn new software systems quickly.
• Aptitude for working in a fast-paced, team setting.
• Demonstrated ability to communicate plans, ideas, and problems clearly and concisely.
• High caliber communication and interpersonal skills.