About the position
In this role, you will partner with internal teams and agency partners to develop and grow the value of the community to our members by delivering community strategies and engagement programs. The Community Program Manager will be responsible for managing, overseeing, and expanding community forums projects, strategies, and tactics that create a cohesive community identity and cultivate high-quality user engagement. This includes executing the engagement strategy, which encompasses virtual member events, discussion forums, and ad-hoc community-related projects. You will also be tasked with collecting, analyzing, and sharing community-related data with relevant stakeholders, ensuring that campaign results are tracked, quantified, and communicated effectively. Working closely with stakeholders and community inbound engagement specialists, you will drive desired outcomes and develop improvements on existing frameworks, work processes, and standardized templates related to various stages of target company community integration and due diligence. This position requires a proactive approach to community management, with a focus on enhancing user experience and engagement through innovative strategies and effective communication. You will play a crucial role in fostering a vibrant community that aligns with Meta's mission to connect people and grow businesses.
Responsibilities
- Manage, oversee, and expand community forums projects, strategies, and tactics that create a cohesive community identity and cultivate high-quality user engagement.
- Execute the engagement strategy to include, but not limited to, virtual member events, discussion forums, ad-hoc community-related projects, etc.
- Collect, analyze, and share community-related data with relevant stakeholders, including tracking, quantifying, and communicating campaign results.
- Work hand-in-hand with stakeholders and community inbound engagement specialists to drive desired outcomes.
- Develop and improve on existing frameworks, work processes, and standardized templates related to various stages of target company community integration and due diligence.
Requirements
- 3+ years experience in a peer to peer support community role or related experience.
- Effective presentation and facilitation skills.
- Experience establishing credibility on the subject matter with key customer stakeholders at all levels.
- Familiar with community, social media culture, analytics, and content management.
- Experienced in engaging, consulting, and making recommendations to stakeholders.
- Validated understanding of customer support principles.
- Experience working cross-functionally and independently.
- Operational-level knowledge of community platform tools.
Nice-to-haves
- Enterprise B2B experience.
- Customer service experience.
- Khoros Community platform experience.
Benefits
- Base salary of $116,000 to $166,000 a year plus bonus and equity.
- Comprehensive benefits package including health insurance, dental insurance, and vision insurance.
- Opportunities for professional development and continued education.
