Community Project Manager

Public Broadcasting Service - Arlington, VA

Full-time - Mid Level

Arlington, VA

Broadcasting and Content Providers

About the position

The Community Project Manager is a pivotal role within the Operations & Communications team at PBS, reporting directly to the Director of Communications & Operations. This position is primarily responsible for the development, execution, and oversight of the Single Sign On grant project. The Community Project Manager will collaborate closely with various departments including Station Services, Technology & Operations, and Corporate Communications to ensure that project timelines and deliverables are met. The role requires a proactive approach to managing updated platforms and working with PBS stations to ensure that resources are not only useful but also accessible and current. In this role, the Community Project Manager will maintain a comprehensive view of the project throughout its lifecycle, serving as the main point of contact and repository for all information related to the strategic plan. This includes working with subject matter consultants and experts to develop a training plan for stations, acting as a liaison among developers, key departments within PBS, and external stakeholders. The position demands strong communication and collaboration skills to ensure responsiveness across all areas involved in the project. Key responsibilities also include coordinating and facilitating meetings with key staff, advisory board members, and outside partners, as well as writing and disseminating project summaries to both internal and external partners. The Community Project Manager must keep end users' needs at the forefront while balancing the requirements of internal stakeholders. Promoting an inclusive environment that represents diverse voices in programs and projects is essential. Additionally, the role involves coordinating and producing presentations for PBS system meetings and webinars, which may require some travel. The Community Project Manager will also assist in managing current communities and user bases, and perform other duties as assigned.

Responsibilities

• Maintain a 360-degree view of the project over its life, acting as a main point of contact and repository for information regarding the strategic plan.
• Work with subject matter consultants and experts to develop a station training plan.
• Act as the liaison among developers, key departments within PBS, and other external stakeholders, ensuring strong communication, collaboration, and responsiveness across all areas.
• Coordinate, facilitate, and/or moderate meetings with key staff, advisory board members, and outside partners.
• Write and communicate project summaries for dissemination to internal and external partners.
• Keep end users at top of mind while juggling the needs of internal stakeholders.
• Promote an environment of collaboration and inclusion, ensuring programs and projects are represented by a diverse group of voices.
• Coordinate and produce presentations at PBS system meetings and webinars (some travel required).
• Assist in the management of current communities and user bases.
• Perform other duties as assigned.

Requirements

• 5-6 years of experience working in project planning, media, or community engagement.
• Bachelor's degree in communications, media, project management, or related field. An equivalent combination of education and work experience will be considered.
• Excellent project management and organizational skills, including the ability to work on and manage multiple aspects of a project in numerous stages of development and completion.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to work with PBS management, staff, and external partners in successful project execution.
• Multi-tasker who can prioritize and allocate time according to priorities.
• Highly organized; proactive; takes initiative.
• Strong people skills, diplomatic with a customer service orientation.
• Extreme attention to detail and an iterative learner.
• Ability to work under stressful circumstances and react to change productively.
• Ability to work as a team player in a collaborative environment.
• Familiarity with CMS products such as WordPress or Craft.
• CRM and email marketing skills (use of Salesforce/Pardot).
• Experience in community management a plus.
• Basic web/graphic design skills a plus.

Nice-to-haves

• Experience in community management a plus.
• Basic web/graphic design skills a plus.