Community Property Manager

Arcan Capital - Birmingham, AL

Full-time - Mid Level

Birmingham, AL

51-100 employees

Real Estate

About the position

As a Property Manager at ARCAN Capital, you will leverage your leadership and business skills to manage apartment communities effectively. This role emphasizes customer service, team building, and operational excellence, ensuring that the properties are maintained to high standards while maximizing performance and profitability. You will be responsible for overseeing all aspects of property management, including maintenance, budgeting, and resident relations, while fostering a positive work environment for your team.

Responsibilities

• Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
• Address the concerns of current and prospective residents in a friendly and professional manner.
• Providing superior customer service and communication to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability.
• Driving revenues through analysis of competition and development of creative marketing programs.
• Developing, mentoring, leading, and managing a high-performing team to maximize engagement and minimize turnover.
• Supervising day-to-day operations of the on-site team, ensuring compliance with policies and procedures.
• Maintaining effective on-site staff through interviewing, hiring, and terminating as necessary.
• Maintaining a positive living environment for community residents through conflict resolution and follow-up.
• Managing and maintaining all aspects of the community budget and finances.
• Working with leasing staff to ensure leasing/marketing goals are met.
• Maintaining positive relations with all community vendors.
• Adapting to frequent changes as the company grows and evolves.

Requirements

• Minimum three years' experience in residential property management required
• Experience in a supervisory role and managing staff
• Financial experience/experience working with a budget
• Strong working knowledge of Microsoft Office Suite (Word, Excel) and property management systems like Yardi and Rent Café
• Regular attendance, punctuality, and dependability required
• A positive, motivating, team-oriented attitude
• High degree of flexibility and tolerance for change
• Ability to train, develop, lead, and mentor staff
• Superior customer service skills
• Ability to resolve issues with professionalism and clear communication
• Strong written and verbal communication skills
• Ability to manage multiple tasks while remaining organized
• Strong time management and organizational skills
• Adherence to ethical standards and confidentiality
• Ability to work with a diverse group of people
• Ability to meet and exceed sales and customer service objectives
• Understanding of federal, state, and local fair housing laws
• Ability to work a flexible schedule including weekends and holidays

Benefits

• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Vision insurance