Community Recovery Manager, Hurricane Helene & Milton Long-Term Recovery Operation

American Red Cross - Tampa, FL

Full-time - Mid Level

Hybrid - Tampa, FL

Social Assistance

About the position

The Community Recovery Manager (CRM) for the Hurricane Helene and Milton Long-Term Recovery Operation is responsible for leading recovery efforts in Central Florida following the impact of hurricanes. This role involves engaging with various community organizations, ensuring that recovery services reach all affected populations, and building local capacity for disaster recovery. The position is hybrid and requires frequent travel to impacted areas, with a term-limited duration expected to last through September 2026, with potential for extension based on business needs.

Responsibilities

• Ensure the American Red Cross is engaged with all Long-Term Recovery Groups post-disaster within a defined territory and participate in LTRG meetings.
• Liaise with voluntary, faith-based, and community-based organizations for post-disaster recovery planning within a defined territory.
• Ensure that community efforts and Red Cross services reach all affected populations, especially vulnerable and underserved communities.
• Act as a subject matter expert to Community Disaster Program Managers and Specialists on issues relevant to meeting client needs.
• Support provision of assistance to individuals and households with remaining unmet needs and qualifying barriers to recovery.
• Liaise with NHQ Long-Term Recovery partners to ensure consistency in service delivery across the American Red Cross.
• Build and manage a team of community recovery volunteers to execute community engagement strategy in designated area.

Requirements

• Bachelor's degree required.
• Minimum 5 years of related experience or equivalent combination of education and related experience required.
• Excellent interpersonal, verbal and written communication skills.
• Demonstrated ability in creating presentations and developing training modules.
• Demonstrated analytical and decision-making skills to develop creative processes for continuous program or service improvements.
• Proven track record of collaboration, facilitation, problem solving, marketing, leadership, and partnership management.
• Ability for planning, public speaking, project management and process improvement.

Nice-to-haves

• Experience in disaster recovery or humanitarian work.
• Knowledge of community engagement strategies.
• Familiarity with disaster case management programs.

Benefits

• Medical, Dental, & Vision Plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO + Holidays
• 401K with up to 5% Match
• Paid Family Leave
• Employee Assistance Programs
• Disability and Insurance: Short + Long Term
• Service Awards and Recognition