Community Reinvestment Act (CRA) Assistant

$41,715 - $63,700/Yr

BMO - Glendale, AZ

Full-time - Entry Level

Glendale, AZ

Credit Intermediation and Related Activities

About the position

The CRA Assistant at BMO plays a crucial role in providing efficient and accurate handling of customer requests and transactions. This position combines customer service and fulfillment activities, ensuring compliance with policies and guidelines while making a positive impact in local communities. The role also involves acting as an originator of consumer loans, requiring federal registration and adherence to regulatory standards.

Responsibilities

• Handle customer requests and transactions efficiently and accurately.
• Ensure compliance with required policies, guidelines, and standards.
• Act as an originator of consumer loans as defined by relevant regulations.
• Resolve problems to support effective business operations.
• Identify and recommend opportunities to improve operational efficiencies.
• Integrate information from multiple sources for enhanced analysis and reporting.
• Respond to general customer inquiries via phone, mail, or fax in a timely manner.
• Review and discuss loan counter offers and structuring options with customers.
• Address customer service issues according to established parameters and escalate as needed.
• Gather additional documentation from customers and stakeholders to fulfill requests.
• Recommend workflow improvements for operational efficiency.
• Manage customer documentation to maintain proper records.
• Complete complex tasks within given rules and handle escalations from other employees.
• Analyze issues and determine next steps.

Requirements

• Proficient in written and oral communication in Spanish and English preferred.
• 2-3 years of relevant experience and a post-secondary degree in a related field or equivalent combination of education and experience.
• Ability to handle a high volume of customer requests.
• Good negotiation skills.
• Specialized knowledge in relevant areas.
• Good verbal and written communication skills.
• Strong organizational skills.
• Good collaboration and team skills.
• Strong analytical and problem-solving skills.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Performance-based incentives
• Discretionary bonuses
• Other perks and rewards