Community Relationship Manager

Oak Street Health - Union City, NJ

Full-time - Entry Level

Union City, NJ

101-250 employees

Ambulatory Health Care Services

About the position

Community Relationship Managers (CRMs) are an integral part of our broader Outreach team, which is responsible for engaging adults on Medicare in the community to help drive new patient growth. Building relationships with community leaders to create opportunities for the Outreach team to engage adults on Medicare is a critical responsibility of the CRM. High levels of flexibility, creativity, the ability to work well with a team, and problem-solving are required to be successful. The CRM is also responsible for establishing and maintaining relationships with local community leaders by engaging in collaborative activities to mutually benefit the community and Oak Street Health (OSH). Additionally, the CRM is responsible for marketing Oak Street Health to eligible adults by creating relationships with people important to our Medicare population.

Responsibilities

• Researching and understanding the landscape of influencers and community partners in your respective market.
• Prospecting and cold calling to local businesses in your assigned territory, such as Senior Buildings, Libraries, Churches, Senior Groups, etc.
• Impacting patient acquisition and lead generation targets for each center in your assigned territory by leveraging community relationships to engage Medicare eligible adults.
• Working with local leaders in the community to identify opportunities to further expand & develop new channels of patient growth.
• Collaborating with the Regional Partnership Manager (RPM) to build & maintain relationships with Insurance Agents (IAs).
• Building and nurturing relationships with local leaders (field account managers) to create long-term alliances with mutually beneficial outcomes that positively impact the communities we serve.
• Acting as the point of contact for both the Outreach Team & community partners that want to engage in cross-functional initiatives.
• Maintaining regular touchpoints and contact with key stakeholders, discussing weekly KPIs, updates on current status of initiatives, and new updates in the center.
• Overseeing cross-collaboration initiatives with key stakeholders and reviewing success of initiatives by reviewing lead generation & new patient growth.
• Developing and managing a 6+ week forward-looking calendar of events across assigned territory with local leaders in the community.
• Coordinating all details of the events both internally and externally to ensure that events are engaging, well attended and drive lead generation.
• Generating field account engagement by proactively working with local leaders on community outreach opportunities.
• Maintaining internal sales system knowledge and marketing programs by attending scheduled meetings to learn about new updates on services, workstreams, and initiatives.
• Planning lead generation and community engagement at least 2 weeks in advance to strategically develop & maintain lead pipeline.

Requirements

• Previous experience in account or community engagement.
• Comfort with cold calling and prospecting in a business to business environment.
• Comfortable with daily accountability on key metrics, including account touchpoints, events scheduled, leads generated, and new patients added.
• Unique ability to adapt and overcome external relationship issues for positive outcomes.
• Ability to manage multiple projects & accounts simultaneously.
• Ability to work proactively to generate new growth opportunities for our Outreach Teams.
• Public speaking combined with strong written and verbal skills.
• Bachelor's degree or equivalent work experience required.
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary).
• US work authorization.

Nice-to-haves

• Experience in healthcare or related fields.
• Familiarity with Medicare and its regulations.

Benefits

• Mission-focused career impacting change and measurably improving health outcomes for Medicare patients.
• Paid vacation, sick time, and investment/retirement 401K match options.
• Health insurance, vision, and dental benefits.