Community Representative for Au Pair - Hanover, NH

AIFS American Institute For Foreign Study - Hanover, NH

Hanover, NH

Educational Services

About the position

The Community Counselor promotes the Au Pair in America program and supports the host family/au pair relationships that reside in the community counselor's assigned geographic cluster area. The Community Counselor is responsible for monitoring the Host Families and Au Pairs adherence to the APIA program policies and regulations governing the au pair program as promulgated by The Department of State. The Community Counselor agrees to abide by government regulations, program policies and guidance directives as set for by AIFS and the APIA program.

Responsibilities

• Attend a one-day face-to-face (virtual or in-person) training conducted by the Field Representative.
• Attend all required new-hire training webinars as scheduled, averaging 30-60 minutes in length.
• Complete the New Hire online training course within the first two months.
• Communicate weekly with your Field Representative for the first 8 weeks.
• Communicate with your Regional Program Manager as needed.
• Read and comply with the responsibilities outlined in the United States Department of State Regulations.
• Service families within the counselor's assigned geographic area and notify the regional program manager if any portion of the assigned area is greater than a one hour driving time of the counselor's home office.
• Conduct an in-person meeting/interview with all new and reactivating families.
• Conduct a face-to-face/virtual orientation for all new and reactivating host families before the arrival of the au pair.
• Contact the au pair and host family within 48 hours of arrival.
• Perform a formal face-to-face assessment in the home with the host family and au pair within two weeks of the au pair's arrival.
• Have an individual two-way exchange with each au pair and one host parent on a monthly basis.
• Coordinate an annual Host Family Day.
• Inform a regional program manager immediately of any critical situations.
• Provide guidance to ensure that au pairs learn about the community where they reside.
• Maintain a list of educational institutions in the community and a record of the educational courses completed by each au pair.
• Provide interim room and board or find housing in the cluster community in case of emergencies.
• Complete a three-month training course when first engaged, and annual training sessions as stipulated.
• Abide by reporting requirements and maintain contact log and reports in data management system.
• Market the APIA program in the cluster community through various activities.
• Respond in a timely manner to customers and fellow work colleagues.
• Submit vacation leave requests in Field Point to be approved by the RPM at least two weeks in advance.

Requirements

• Self-motivated and ability to work on a flexible schedule.
• Excellent listening and problem-solving skills.
• Ability to communicate effectively with people of many different cultures.
• Excellent writing skills; computer literate.

Nice-to-haves

• Minimum 5 years work experience in communications, intercultural exchange, education, social work, family counseling and/or working with young adults preferred.
• Previous international study, work and/or cultural immersion experience preferred.
• Community volunteering and networking experience a plus.