Community Sales Manager/Community Sales Manager in Training

Taylor Morrison - Cary, NC

Full-time - Entry Level

Cary, NC

Construction of Buildings

About the position

The Community Sales Manager (CSM) role at Taylor Morrison is designed for individuals passionate about sales and customer experience in the home buying process. This position begins as a Customer Sales Manager in Training (CSMT), where new hires receive comprehensive training tailored to their background and experience. The training program, which can last from 2 weeks to a full year, equips CSMs with the necessary skills and knowledge to excel in their roles, ensuring they master the Taylor Morrison way of selling homes and managing customer relationships.

Responsibilities

• Participate in training sessions to gain knowledge about homes and communities, finance as a sales tool, sales purchase agreements, and CRM usage.
• Shadow experienced Community Sales Managers to observe best practices and gain practical insights into the sales process.
• Complete assigned reading materials, online courses, and other training activities to enhance sales skills.
• Learn about the features and benefits of homes and communities, and how they fulfill customer needs.
• Demonstrate proficiency in articulating product/service value propositions to potential customers.
• Learn various sales techniques, including prospecting, presenting solutions, handling objections, and closing deals.
• Practice effective communication and active listening skills to understand customer requirements and provide tailored solutions.
• Develop negotiation skills to secure favorable outcomes for both the customer and the company.
• Understand the importance of building and maintaining strong relationships with customers.
• Learn how to effectively follow up with prospects, address customer inquiries, and resolve issues in a timely manner.
• Gain proficiency in utilizing CRM tools to track interactions and manage accounts.
• Participate in regular performance evaluations and feedback sessions with mentors or supervisors.
• Set goals for personal development and track progress towards achieving them.

Requirements

• Active Real Estate License required (where applicable by state).
• Proficiency with Microsoft software applications (Excel, Word, Access, Outlook, PowerPoint, and Internet Explorer).
• High level of organizational and documentation skills.
• Customer service oriented with a belief that the customer is the number one priority.
• Ability to be flexible and prioritize tasks to meet deadlines.
• Excellent verbal and written communication skills.
• Strong problem-solving skills.