Community Sales Manager (CSMT)

Taylor Morrison - Charlotte, NC

Full-time - Entry Level

Charlotte, NC

Construction of Buildings

About the position

The Community Sales Manager (CSM) role at Taylor Morrison is designed for individuals passionate about sales and customer experience in the home buying process. All new CSMs begin as Customer Sales Managers in Training (CSMT), where they receive comprehensive training tailored to their background and abilities. This position emphasizes mastering sales techniques, product knowledge, and customer relationship management to deliver exceptional service and drive sales success.

Responsibilities

• Participate in training sessions to gain knowledge about homes and communities, finance as a sales tool, sales purchase agreements, and CRM usage.
• Shadow experienced Community Sales Managers to observe best practices and gain practical insights into the sales process.
• Complete assigned reading materials, online courses, and other training activities to enhance sales skills.
• Learn about the features and benefits of homes and communities, and articulate product/service value propositions to potential customers.
• Master various sales techniques, including prospecting, presenting solutions, handling objections, and closing deals.
• Practice effective communication and active listening skills to understand customer requirements and provide tailored solutions.
• Develop negotiation skills to secure favorable outcomes for both the customer and the company.
• Build and maintain strong relationships with customers, effectively follow up with prospects, and resolve issues in a timely manner.
• Utilize CRM tools to track interactions and manage accounts.
• Participate in regular performance evaluations and feedback sessions with mentors or supervisors.

Requirements

• Active Real Estate License preferred (where applicable by state)
• Proficiency with Microsoft software applications (Excel, Word, Access, Outlook, PowerPoint, and Internet Explorer)
• High level of organizational and documentation skills
• Customer service oriented with a belief that the customer is the number one priority
• Ability to be flexible and prioritize tasks to meet deadlines
• Excellent verbal and written communication skills
• Strong problem-solving skills

Benefits

• Comprehensive training program tailored to individual backgrounds and abilities
• Opportunities for personal development and skill enhancement
• Supportive work environment focused on customer experience and team success