Community Sales Manager

Taylor Morrison - Sarasota, FL

Full-time - Entry Level

Sarasota, FL

Construction of Buildings

About the position

As a Community Sales Manager at Taylor Morrison, you will play a pivotal role in the home buying process, working directly with future homeowners in a state-of-the-art model home. Your primary responsibility will be to greet and register potential buyers, providing them with an exceptional experience as they explore the possibility of owning a Taylor Morrison home. This position requires a proactive approach to managing the model and community, treating it as your personal retail business. You will be expected to open the model early, ensuring that everything is in pristine condition, from lighting to cleanliness, creating an inviting atmosphere for visitors. In addition to maintaining the model, you will conduct weekly customer care calls and community team meetings to discuss the status of community projects, address customer concerns, and ensure that all aspects of the model and community are well-maintained. You will also be responsible for managing sales collateral, maintaining signage, and ensuring that the model homes are always presented as if it were opening day. Your role will involve completing the buying experience for each customer, securing commitments through contracts or appointments, and following up diligently with prospects and internal teams. As a Community Sales Manager, you will develop and implement lead generation strategies to meet and exceed sales goals. This includes reaching out to various sources for new leads, such as existing homeowners, real estate agents, and local businesses. You will need to be knowledgeable about the community, including HOA rules, school systems, and public reports, to effectively sell homes in accordance with these guidelines. Your ability to read blueprints and understand the options available in your community will be crucial in assisting customers throughout their home buying journey. You will also be expected to maintain a professional appearance, demonstrate a positive attitude, and embody the values of integrity and customer focus. Regular communication with mortgage personnel and design studio coordinators will be essential to ensure a smooth process for buyers. Ultimately, your goal will be to meet or exceed sales and closing targets while providing an outstanding customer experience.

Responsibilities

• Manage and maintain the model and community as if it were your personal retail business.
• Open the model at least 15 minutes early and complete the full model opening process.
• Conduct weekly customer care calls and community team meetings to review community status and issues.
• Maintain clean and complete inventory of all sales collateral and signage.
• Ensure the interior and exterior of the models are well-maintained and presentable.
• Complete the buying experience with every customer until they end the process.
• Get commitments from prospects through contracts or appointments.
• Collaborate effectively with sales partners and other teams.
• Complete follow-up calls with internal customers and prospects.
• Execute paperwork and submit contract documents in a timely manner.
• Maintain knowledge of buyers' mortgage processes and ensure timely communication.
• Stay updated on the Design Studio process and maintain communication with relevant personnel.
• Attend pre-construction meetings and adhere to company policies and procedures.
• Develop and implement a lead generation plan to meet sales goals.
• Understand blueprints and community options to assist customers effectively.
• Maintain a current inventory list and ensure homes are clean and ready for showings.
• Be knowledgeable about community rules and regulations.

Requirements

• Active Real Estate License (where applicable by state).
• Proficient in Microsoft Office Applications and possess strong computer skills.
• Highly organized with good documentation skills.
• Customer service oriented with a focus on prioritizing customer needs.
• Ability to be flexible and prioritize tasks to meet deadlines.

Nice-to-haves

• Experience in real estate sales or customer service roles.
• Familiarity with community regulations and HOA guidelines.