Community Sales Manager

Taylor Morrison - Atlanta, GA

Full-time - Entry Level

Atlanta, GA

Construction of Buildings

About the position

As a Community Sales Manager at Taylor Morrison, you will play a pivotal role in the home buying process, working directly with future homeowners in a state-of-the-art model home. Your primary responsibility will be to create a welcoming environment for potential buyers, guiding them through the journey of purchasing their dream home. This position requires a blend of sales acumen, customer service excellence, and operational management, as you will be responsible for maintaining the model and community as if it were your own retail business. You will greet and register visitors, answer inquiries, and ensure that the model home is always in pristine condition, ready to impress prospective buyers. In this role, you will conduct weekly customer care calls and team meetings to discuss community status, address customer concerns, and manage maintenance items. You will also be responsible for maintaining an organized inventory of sales collateral and ensuring that all signage is clean and appealing. Your ability to follow up with customers and maintain communication throughout the buying process is crucial, as you will need to keep buyers informed about their mortgage and design studio processes. You will also be expected to attend pre-construction meetings and adhere to all company policies and procedures, setting high expectations for customer service and operational excellence. To succeed as a Community Sales Manager, you will need to develop and implement a proactive lead generation plan to meet and exceed sales goals. This includes reaching out to various sources for new leads and maintaining a current inventory list of homes. You will also be expected to shop the competition and stay informed about community covenants and restrictions. Your role will require a positive attitude, problem-solving skills, and a commitment to integrity and customer satisfaction. You will be responsible for meeting or exceeding sales and closing goals each month, ensuring that all sales are documented and reported accurately.

Responsibilities

• Manage and maintain your model and community as if it were your personal retail business.
• Open a minimum of 15 minutes early and complete the full model opening process.
• Conduct weekly customer care calls and community team meetings to review community status and issues.
• Maintain clean and complete inventory of all sales collateral.
• Ensure flags and exterior signage are clean and look new.
• Maintain the interior and exterior of the models to look like opening day every day.
• Complete the buying experience with every customer until the customer ends the process.
• Get a commitment from each prospect through various means such as contracts or appointments.
• Be a great team player for your sales partner and other teams involved in the sales process.
• Complete required follow-up with all internal customers and prospects by telephone.
• Execute clean and precise paperwork, submitting all contract documents in a timely manner.
• Maintain knowledge and status of your buyer's mortgage process and ensure timely communication.
• Stay in touch with the Design Studio regarding the design process and sign-off completion.
• Attend all pre-construction meetings when possible.
• Adhere to all company policies and procedures.
• Develop and implement a lead generation plan to meet and exceed sales goals.
• Understand how to read blueprints and know all options offered in your community.
• Maintain a current inventory list and ensure homes are clean and ready for showings.
• Be knowledgeable about HOA deeds, school systems, and community covenants.
• Work with a positive attitude and integrity, being a problem solver.
• Meet or exceed sales and closing goals every month, documenting all sales accurately.
• Register all prospects in MSCRM immediately according to the Prospect Registration Policy.
• Shop the competition and complete CMA tools.
• Attend all sales meetings and trainings as scheduled.

Requirements

• Active Real Estate License (where applicable by state).
• Proficient in all Microsoft Office Applications and possess strong computer skills.
• Highly organized with good documentation skills.
• Customer service oriented with a belief that the customer is the number one priority.
• Ability to be flexible and prioritize tasks to meet deadlines.

Nice-to-haves

• Experience in real estate sales or a related field.
• Familiarity with the local housing market and community amenities.

Benefits

• Health insurance coverage.
• 401k retirement savings plan.
• Paid time off and holidays.
• Professional development opportunities.
• Employee discounts on home purchases.