Community Sales Manager

Taylor Morrison - Phoenix, AZ

Full-time - Entry Level

Phoenix, AZ

Construction of Buildings

About the position

As a Community Sales Manager at Taylor Morrison, you will play a pivotal role in the home buying process, working directly with future homeowners in a state-of-the-art model home. Your primary responsibility will be to create a welcoming environment for potential buyers, guiding them through the journey of purchasing their dream home. This position requires a blend of sales acumen, customer service excellence, and operational management, as you will be responsible for maintaining the model and community as if it were your own retail business. You will greet and register visitors, answer inquiries, and ensure that the model home is always in pristine condition, ready to impress prospective buyers. In this role, you will conduct weekly customer care calls and community team meetings to address any issues, review community status, and ensure that all aspects of the model and community are well-maintained. You will also be responsible for managing sales collateral, maintaining signage, and ensuring that the model homes are always presented as if it were opening day. Your ability to follow up with customers and maintain communication throughout the buying process will be crucial in securing commitments from prospects, whether through contracts, reservations, or appointments. Additionally, you will develop and implement a lead generation plan to meet and exceed sales goals. This involves being proactive in generating leads from various sources, including existing homeowners, real estate agents, and local businesses. You will need to be knowledgeable about the community, including HOA rules, school systems, and public reports, to effectively sell homes in accordance with these guidelines. Your role will also require you to maintain a positive attitude, demonstrate integrity, and be a problem solver for any challenges that arise during the sales process.

Responsibilities

• Manage and maintain your model and community as if it were your personal retail business.
• Open a minimum of 15 minutes early and complete the full model opening process.
• Conduct weekly customer care calls and community team meetings to review the status of the community backlog, closings, starts, customer issues/concerns, and community and model maintenance items.
• Maintain clean and complete inventory of all sales collateral.
• Maintain flags and exterior signage, ensuring they look new.
• Ensure the interior and exterior of the models are maintained to look like opening day every day.
• Complete the buying experience with every customer until the customer ends the process.
• Get a commitment from each prospect by contract, home-site reservation, or appointment.
• Be a great team player for your sales partner and other teams involved in the sales process.
• Complete required follow-up with all internal customers and prospects by telephone and take good notes.
• Execute clean and precise paperwork, submitting all contract documents and earnest money deposits in a timely manner.
• Maintain knowledge and status of your buyer's mortgage process and ensure constant communication with mortgage personnel and buyers.
• Maintain knowledge and status of Design Studio process and stay in touch with Design Studio.
• Attend all pre-construction meetings when possible.
• Adhere to all company policies and procedures.
• Develop and implement a lead generation plan to meet and exceed sales goals.
• Understand how to read blueprints and know all options offered in your community.
• Maintain a current inventory list and ensure inventory homes are clean and well-presented.
• Be knowledgeable about HOA deeds, school systems, and community covenants and restrictions.
• Work with a positive attitude and integrity, being a problem solver.
• Meet or exceed sales and closing goals every month.
• Register all prospects and record them in MSCRM immediately according to the Prospect Registration Policy.
• Shop the competition and complete CMA tools.
• Attend all sales meetings and trainings as scheduled.

Requirements

• Active Real Estate License (where applicable by state).
• Proficient in all Microsoft Office Applications and possess savvy computer skills.
• Highly organized with strong documentation skills.
• Customer service oriented with a belief that the customer is the number one priority.
• Ability to be flexible and prioritize tasks to meet deadlines.

Nice-to-haves

• Experience in real estate sales or a related field.
• Familiarity with the local housing market and community amenities.

Benefits

• Health insurance coverage.
• 401k retirement savings plan.
• Paid holidays and vacation time.
• Professional development opportunities.