Community Sales Manager

Taylor Morrison

Full-time - Entry Level

Construction of Buildings

About the position

As a Community Sales Manager at Taylor Morrison, you will play a pivotal role in the home buying process, working directly with future homeowners in a state-of-the-art model home. Your primary responsibility will be to greet and register potential buyers, providing them with an exceptional customer experience as they embark on their journey to homeownership. This position requires a proactive approach to managing the model and community, treating it as your personal retail business. You will be responsible for ensuring that the model is always in pristine condition, conducting regular maintenance checks, and addressing any issues that arise promptly. In addition to maintaining the model, you will conduct weekly customer care calls and team meetings to discuss community status, backlog, and customer concerns. You will also be tasked with managing sales collateral, maintaining clean and effective signage, and ensuring that the interior and exterior of the models reflect the high standards of Taylor Morrison. Your role will involve completing the buying experience for each customer, securing commitments through contracts or appointments, and following up diligently with all prospects and internal customers. As a Community Sales Manager, you will also develop and implement a lead generation plan to meet and exceed sales goals. This includes reaching out to various sources for new leads, such as existing homeowners, real estate agents, and local businesses. You will need to be knowledgeable about the community, including HOA rules, school systems, and public reports, to effectively sell homes in accordance with these guidelines. Your ability to read blueprints and understand the options available in your community will be crucial in assisting customers. You will be expected to maintain a professional appearance, demonstrate a positive attitude, and embody the values of integrity and customer focus. Your success will be measured by your ability to meet or exceed sales and closing goals, ensuring that all sales are documented and reported accurately. This role requires flexibility, strong organizational skills, and a commitment to providing outstanding customer service.

Responsibilities

• Manage and maintain the model and community as if it were your personal retail business.
• Open the model at least 15 minutes early and complete the full model opening process.
• Conduct weekly customer care calls and community team meetings to review community status and issues.
• Maintain clean and complete inventory of all sales collateral and signage.
• Ensure the interior and exterior of the models look pristine and inviting.
• Complete the buying experience with every customer until they end the process.
• Get commitments from prospects through contracts or appointments.
• Collaborate effectively with sales partners and other teams.
• Complete follow-up calls with internal customers and prospects.
• Execute clean and precise paperwork, submitting all documents in a timely manner.
• Maintain knowledge of buyers' mortgage processes and ensure timely communication with mortgage personnel.
• Stay updated on the Design Studio process and maintain communication with relevant personnel.
• Attend pre-construction meetings and adhere to company policies and procedures.
• Develop and implement a lead generation plan to meet sales goals.
• Understand blueprints and community options to assist customers effectively.
• Maintain a current inventory list and ensure homes are in excellent condition.
• Be knowledgeable about community rules and regulations.

Requirements

• Active Real Estate License (where applicable by state).
• Proficient in all Microsoft Office Applications and possess strong computer skills.
• Highly organized with excellent documentation skills.
• Customer service oriented with a focus on prioritizing customer needs.
• Ability to be flexible and prioritize tasks to meet deadlines.

Nice-to-haves

• Experience in real estate sales or a related field.
• Familiarity with community management and customer relationship management software.