Community Service Officer

Northwestern University - Evanston, IL

- Entry Level

Evanston, IL

Educational Services

About the position

The Residential Community Service Officer (CSO) performs overnight security duties for the Evanston campus Residential Hall Security Program and may be reassigned to assist with parking, transportation, public safety, and other services as necessary to support Evanston and Chicago campus safety and security, with or without advanced notice.

Responsibilities

• Monitors residents, visitors, employees, and vendors entering and exiting residence halls to ensure only authorized individuals are provided access.
• Ensures residence hall entrances are locked, when required.
• Conducts campus safety checks on foot or in a vehicle.
• Reports safety and security issues such as broken doors, locks, and windows, suspicious or prohibited activity, hazards, and other issues affecting the safety and security of the residence halls.
• Maintains close working relationships with residence hall staff and other campus partners.
• Maintains guest logs and activity reports, provides room lockout assistance, and performs other related clerical duties as necessary.
• Maintains professionalism while enforcing safety and security protocols.
• Provides courteous and respectful information and assistance to students and others.
• Issues citations, boots, and tows vehicles when assigned to Parking Enforcement Duties.
• Performs parking office duties, including selling parking permits and entering permit data and violations.
• Performs vehicle lockouts and jump starts.
• Inspects vehicles before and after use to identify any damage or maintenance needed.
• Safely operates vehicle on and off campus, adhering to all traffic laws.
• Assists with community safety and security efforts such as crime prevention discussions and literature distribution.
• Conducts fire watch duties and special event and security assignments.

Requirements

• High school diploma or the equivalent combination of education, training, and experience.
• Ability to read, write, and speak English clearly and correctly.
• Knowledge of proper use and care of radio, radio equipment, ticket writers, telephone, and computers.
• Ability to handle and prioritize events occurring simultaneously.
• Possession of a valid driver's license in state of residency.
• Ability to successfully complete a field training program and six-month probationary period.
• Ability to satisfactorily complete a written exam to evaluate ability to perform successfully in the position.
• Ability to satisfactorily complete a comprehensive psychological exam administered by a licensed psychologist.
• Ability to pass drug screening.
• Possession of a Permanent Employee Registration Card (PERC), or the ability to acquire one within the first 90 days of employment.
• Ability to satisfactorily complete CPR and AED training.
• Ability to establish and maintain satisfactory working relationships with peers, supervisors, students, faculty, staff, local police, and the general public.

Nice-to-haves

• Some college or military experience.
• Previous experience in a law enforcement, public safety, security, or higher education organization.

Benefits

• Meaningful, competitive, high-quality health care plans.
• Retirement benefits.
• Tuition discounts.
• Flexible work arrangements.
• Programs to help locate and pay for quality, affordable childcare and senior/adult care.
• Professional development resources.