Community Service Officer

University of Chicago - Chicago, IL

Full-time - Entry Level

Chicago, IL

Educational Services

About the position

The Community Services Officer assists campus, students, faculty, staff, and visitors of either campus, elementary, and/or the high school environment. The CSO maintains a safe and secure environment and performs a variety of duties in providing a safe learning and work environment for students, staff, and visitors and protecting property. The Community Services Officer serves as a link between law enforcement and the school, school administration, teachers, parents, and students. This position will be assigned to UCPD, the Charter Schools, and the Lab School. Employees in these positions are designated as 'essential staff'. Essential staff members are required to report to work to ensure that University operations continue uninterrupted during emergencies, inclement weather, or conditions that require the University of Chicago to close or restrict operations. Essential staff may be required to report for an unscheduled shift and work more than his/her regularly scheduled hours.

Responsibilities

• Assists students, faculty, staff, and visitors whenever needed and works to maintain a safe and secure environment for the entire community.
• Patrols campuses on foot and inspects hallways, stairways, and all other public areas for fire/safety hazards. Reports any unusual condition or malfunctioning equipment.
• In conjunction with the University Police Department, assists with investigations of all criminal and suspicious occurrences on school campuses and act/reports same.
• Responsible for the visitor management function of the Charter School including checking identification and logging visitor information and monitoring incoming personnel and visitors after hours.
• Works with guidance counselors and other student support staff to assist and provide services to students involved in situations where referrals to service agencies are necessary.
• Enforces photo ID policy and parcel inspection policy along with all other University of Chicago policies.
• In the event of emergencies, requests emergency services assistance obtains necessary information and notifies appropriate personnel giving nature and location of the incident. Evacuates persons from dangerous areas, secures buildings or areas, and/or assists in disaster situations.
• Responds to non-hazardous, non-emergency and other calls for service in lieu of a police officer, such as lost property, requests for safety escorts, building close procedures, and motorist assistance.
• Writes reports documenting incidents and calls for service and prepares other written correspondence as needed.
• Maintains various logs and records; gathers information and prepares routine reports as assigned; enters input, and retrieves a variety of information using a computer.
• Supports a variety of administrative functions for the department and assists with projects as needed.
• Provides traffic control at traffic crashes, school dismissal periods, special events, and as necessary.
• Administers information and assistance to the general public; answers citizen inquiries and responds to complaints and requests for services.
• Observes activity and traffic in the assigned area to enforce university rules/regulations; alerts visitors of infractions; removes unwanted or disruptive individuals from university property.
• Assists in conducting security-related drills.
• Openly supports the mission and vision of the Department of Safety and Security.
• Provides safety escort services upon request.
• Provides information to students, faculty, staff, and visitors including directions, information about crime prevention, community services, programs, and practices.
• Establishes and maintains a close partnership with school administrators and other security personnel.
• Performs a variety of specialized and technical non-sworn law enforcement duties in support of the University of Chicago Police Department in the areas of patrol, community services, training, and other areas as assigned.
• Completes incident reports and makes appropriate notifications to the proper parties, completing work with a moderate degree of supervision.
• Assists with fire alarm drills or dissemination of information regarding fire alarms.
• Performs other related work as needed.

Requirements

• Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).
• Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.

Nice-to-haves

• Associates degree from an accredited college.
• One year of successful experience performing in a position which requires a high level of service-oriented public contact.
• Prior security and law enforcement experience working in a K-12 academic environment.
• Valid driver's license; good driving record.

Benefits

• Health insurance
• Paid holidays
• Paid time off
• Retirement plan
• Tuition reimbursement