Creative Circle - Upper Saddle River, NJ
posted 19 days ago
Part-time - Entry Level
Remote - Upper Saddle River, NJ
Administrative and Support Services
About the position
The Community / Social Media Manager will be responsible for overseeing the brand's Instagram accounts and ensuring a vibrant online presence. This freelance position is fully remote and requires working East Coast hours for 10-15 hours per week. The role involves managing customer interactions on social platforms and supporting the social media team.
Responsibilities
- Oversee and manage the brand's Instagram accounts.
- Assist the team in various social media activities.
- Respond to questions and comments in DMs.
- Address customer service issues promptly, providing solutions and connecting with the necessary team members.
- Monitor and engage with users who tag the brand or interact with posts.
- Repost relevant content and maintain active engagement.
- Potentially monitor online conversations to understand trends and customer sentiments.
- Prioritize customer service issues, ensuring timely and effective responses.
Requirements
- Strong understanding of social media platforms, particularly Instagram.
- Excellent communication skills.
- Ability to manage multiple tasks efficiently.
- Experience in customer service is a plus.
- A proactive and positive attitude.
Benefits
- Eligibility for Minimum Essential Coverage (MEC) medical plan
- Dental/vision/term life package
- Discount prescription program
- Critical illness and accident coverage
- Tele-behavioral health services
- 401(k) plan
- Sick leave for candidates in states or cities with sick leave laws
- Minimum Value (MV) PPO medical plan
- Employee Stock Purchase Plan
- Paid holiday eligibility based on length and dates of service
