Community Solutions Technical Support Representative

Spectrum • Greensboro, NC

447d • $41,600 - $41,600

About The Position

The Community Solutions Technical Support Representative is a full-time entry-level customer service role focused on resolving technical repair issues for bulk and multiple dwelling unit customers. This position requires a tech-savvy individual who can troubleshoot various service and equipment issues while providing excellent customer service. The role involves using advanced diagnostic tools to assist customers over the phone and ensuring a positive customer experience through effective communication and problem-solving skills.

Requirements

• Ability to read, write, speak, and understand English.
• High School Diploma or GED.

Nice To Haves

• 6 months or more customer service experience.
• 6 months or more of basic technical support experience.
• 1 year or more working with computers and multiple software applications.
• 6 months or more heavy volume phone experience in a customer service/call center job.

Responsibilities

• Troubleshoot and resolve technical repair issues for customers in bulk and multiple dwelling unit accounts.
• Provide over-the-phone technical support for Video, Internet, and Phone services.
• Utilize advanced diagnostic tools to address customer inquiries and service issues.
• Collaborate with internal support and field technician teams for complex issues that require additional attention.
• Maintain a positive impression on customer interactions through effective communication and problem-solving skills.

Benefits

• Fully paid training and time off.
• Comprehensive health packages.
• Retirement savings plans including 401(k).
• Free Spectrum services where available.
• Education assistance and tuition reimbursement.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Telecommunications
• Education Level: High school or GED