Community Specialist, Channel Retail

Apple - Jonesboro, GA

Full-time

Jonesboro, GA

Computer and Electronic Product Manufacturing

About the position

As a Community Specialist in Channel Retail at Apple, you will serve as a brand ambassador, responsible for enhancing customer experiences and building relationships with partner resellers. This role involves traveling to various stores within your community to deliver training, demonstrations, and support, ensuring that Apple’s merchandising and brand standards are upheld. You will work 40 hours a week, typically from Wednesday to Sunday, with flexibility required based on business needs.

Responsibilities

• Represent Apple within multiple partner stores and help customers develop relationships with our brand.
• Sell directly to customers, work closely with partners, and create new owners of our products.
• Provide an amazing customer experience by showcasing our products, accessories, and services.
• Proactively seek opportunities to expand awareness for new and existing customers.
• Leverage your curiosity for technology and stay up to date on initiatives impacting the customer journey.
• Ensure that all Apple fixtures, product exposures, and merchandising elements are up to date and maintained according to Apple's standards.
• Align with your leader on weekly partner visits.
• Provide daily care and inspection of multiple points of sale according to guidelines and escalate issues for timely and effective resolution.
• Educate partners and customers by offering small in-store trainings, delivering demos, sharing the latest sales promotions, and encouraging adoption of the Apple platform.
• Distill key themes, nuances, and insights from your store visits and share feedback with other Apple teams.

Requirements

• Typically requires a minimum of 1-2 years of related experience.
• Passion for helping customers and partners understand how Apple technology can enrich lives.
• Curiosity for continuous learning and eagerness to share knowledge with others.
• Outstanding customer focus.
• Excellent communication skills.
• Ability to educate, inspire, and influence others.
• Solid relationship building skills with the ability to become a trusted business partner at multiple points of sale.

Nice-to-haves

• High level of integrity, trust, and accountability.
• Strong self motivation and ability to work independently in a fast-paced, constantly changing environment.
• Effective time management including ability to multitask, organize, and prioritize tasks.
• Ambition for driving sales results and recommending Apple solutions is desirable.
• Background in direct sales or solution-based selling is a plus.

Benefits

• Flexible work schedule based on business needs.
• Opportunity for overtime.