Community Support Line Specialist

$69,040 - $94,187/Yr

Department Of Public Health - Boston, MA

Part-time - Mid Level

Boston, MA

Administration of Human Resource Programs

About the position

The Human Services Coordinator II position at the Massachusetts Department of Public Health is focused on providing essential support to children and youth with special health needs (CYSHN) and their families. This role involves delivering family-centered technical assistance, referrals, and education while collaborating with various public and private agencies to ensure comprehensive and culturally competent service delivery. The coordinator will conduct clinical assessments, assist families in navigating health insurance issues, and maintain accurate records to enhance the quality of care for CYSHN.

Responsibilities

• Provide comprehensive technical assistance, consultation, and training to families and professionals regarding public resources, entitlements, eligibility, and policies impacting CYSHN.
• Conduct detailed clinical assessments for eligibility for DPH Care Coordination and other CYSHN Division Programs, analyzing complex cases and making referrals based on guidelines.
• Collaborate with families and primary care providers to identify comprehensive service needs for children with special health care needs.
• Facilitate client referrals to educational, residential, financial, and clinical providers and services.
• Assist families and clinicians in resolving a wide range of public and private health insurance issues.
• Consult with state agencies, service providers, parents' organizations, private vendors, and clinical professionals to coordinate service delivery and participate in multidisciplinary and multi-agency teams.
• Aid families in accessing funds for medical and service costs related to children's special health care needs, such as the Catastrophic Illness in Children Relief Fund.
• Collect, maintain, and distribute printed, electronic, and multimedia resources on services and supports for CYSHN, ensuring complete and accurate case records with adherence to privacy policies.
• Compile, examine, and report trends and case-related data to facilitate evaluation and quality improvement in the program and department.
• Collaborate with supervisors to provide program outreach, training, and development activities, and integrate parent input in Division programs for CYSHN.

Requirements

• Bachelor's degree in a related field.
• At least four (4) years of full-time, or equivalent part-time, case management or clinical/therapeutic experience.
• Knowledge of developmental disorders, developmental disabilities, and mental health.
• Knowledge of community resource systems and billing systems.
• Understanding of basic clinical skills, human behavior, social work, health care, and law.
• Familiarity with medical terminology.
• Proficiency in basic computer skills, including word processing and email.
• Effective communication skills.
• Ability to negotiate, mediate, and diffuse conflict.
• Capacity to think quickly and make independent judgments.

Nice-to-haves

• Bilingual in languages such as Haitian Creole, Portuguese, Vietnamese, Arabic, Spanish, and English.
• Experience in primary health care and community health social work.

Benefits

• Comprehensive health insurance coverage.
• Paid holidays and vacation time.
• Retirement savings plan options.
• Professional development opportunities.
• Flexible work schedule options.