Community Support Outreach Specialist

$49,920 - $56,160/Yr

Serene Health - San Ramon, CA

Full-time - Mid Level

San Ramon, CA

Ambulatory Health Care Services

About the position

The Community Support Outreach Specialist at Optima Medical Management Group plays a crucial role in enhancing the quality of life for individuals experiencing homelessness. This position focuses on cultivating relationships with community programs and members, providing crisis intervention, and advocating for permanent housing solutions. The specialist will also support members in developing essential life skills and financial literacy to promote long-term stability and self-sufficiency.

Responsibilities

• Perform thorough screening and assessments with individual members or families, gathering functional, environmental, financial, employment, housing, educational, and health information.
• Develop rapport with program members to understand their housing needs, goals, strengths, and barriers, then create a feasible, sustainable Individualized Housing Support Plan based on the Community Support Assessment.
• Keep the channels of communication open, and be proactive about problem-solving with individuals, interdisciplinary teams, members of Community Support, potential employers and training programs.
• Offer personalized case management support to program participants that is individualized, culturally competent, family-focused, goal-driven, strengths-based and appropriate to ensure members are matched with resources considering their needs and income-generating abilities.
• Provide personalized support in life skills, job preparation, and financial literacy, to guide members towards self-sufficiency by offering essential training in home care, job readiness, and budgeting.
• Maintain member records, track outcomes in appropriate databases, and submit regular monthly and weekly progress reports to Supervisor.
• Act as a liaison between landlords and tenants to resolve issues and prevent evictions, conduct post-housing home visits to ensure lease compliance, coordinate case conferences, consult with service teams, social workers and case managers as needed.
• Monitor member's progress towards agreed-upon goals.
• Additional duties as assigned.

Requirements

• Must have a valid California driver's license and valid vehicle insurance.
• High school diploma or GED (Required).
• Minimum of 1 year experience in case management, patient care, customer service, call center, or patient care (Required).
• Excellent communication, interpersonal, customer service, active listening and organizational skills.
• Computer skills for documentation, email and chat support.
• Proficient skills in working independently and collaboratively in a team to provide member care.
• Proficiency in multitasking, organization, financial management, planning and attention to detail is required for effectively providing care to multiple members simultaneously.
• Capability to perform under circumstances of possible emotional stress and conflict, including dealing with uncooperative members and families.
• Candidates should exhibit the capability to utilize resources effectively for problem-solving while maintaining composure under pressure in a compassionate manner.
• Empathetic and warmhearted nature.
• Applicants must demonstrate proficient speaking, reading, and typing abilities and possess strong proofreading skills.

Benefits

• Mileage reimbursement
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Employee assistance program
• Vision insurance
• Employee discount
• Referral program