Community Support Specialist - ACT

$47,840 - $56,160/Yr

Heritage Behavioral Health Center - Decatur, IL

Full-time - Entry Level

Decatur, IL

Nursing and Residential Care Facilities

About the position

The Community Support Specialist (Case Manager) position at Heritage Behavioral Health Center involves providing case management, care coordination, and linkage services for individuals with mental health, substance use, and co-occurring disorders. The role is integral to supporting individuals in maintaining recovery within the community, working in various settings including individual homes and community agencies. The position emphasizes a collaborative approach to treatment, engaging with clients to enhance their quality of life through skill development and resource access.

Responsibilities

• Provide case management and community support services for individuals with mental health and substance use disorders.
• Engage clients through telephone and face-to-face interactions, primarily in community settings.
• Complete needs assessments to identify additional support needs for clients.
• Assist clients in developing coping skills to manage their symptoms effectively.
• Support clients in learning daily living skills such as meal preparation and budgeting.
• Provide support services to help individuals obtain and maintain stable housing.
• Monitor medication and provide training on self-administration and symptom identification.
• Coordinate referrals and linkages to healthcare services, including primary and specialty care.
• Assist clients in applying for and maintaining benefits such as medical coverage and SNAP.
• Advocate for clients to access housing, benefits, and treatment accommodations.
• Coach clients on life skills and positive social activities that support recovery.
• Participate in a team-based approach to treatment, collaborating with various healthcare providers.
• Attend clinical staffing to coordinate treatment with other professionals.
• Complete documentation and tracking of client progress promptly.

Requirements

• Five years' experience in a behavioral health setting, OR Certified Recovery Support Specialist (CRSS), OR Bachelor's Degree in psychology, social work, human services or related field, OR Bachelor's Degree in any field with two years of experience in a human service related setting.
• Ability to work with individuals with mental health and/or substance use diagnoses.
• Knowledge of community resources and case management techniques.
• Ability to build rapport quickly and work as a team player.
• Ability to navigate electronic health records and respond to supervisors and clinical staff.

Nice-to-haves

• Experience working in behavioral health settings.
• Knowledge of healthcare resources, including psychiatric and substance use services.

Benefits

• Generous vacation, sick, and personal leave (26 wellness days per year).
• Paid holidays (9 in 2024).
• Health Club/Fitness Reimbursement.
• Employee Assistance Program.
• Continuing education opportunities.
• Tuition assistance program.
• Agency provided life insurance and short-term disability policies.
• Retirement plans (401k and Roth).
• Optional insurance benefits including health, dental, vision, and flex spending accounts.
• Access to the National Health Service Corp federal student loan forgiveness program.