Management Trust - Tualatin, OR
posted 2 months ago
The Community Support Specialist (CSS) at The Management Trust is a pivotal role designed to provide exceptional customer service and administrative support to both internal and external clients. This position is integral to the smooth operation of community association management, where the CSS partners closely with Community Association Managers (CAMs) and Assistant Community Association Managers. The CSS is responsible for managing complex Work Orders and Architectural Review requests, ensuring that all community information is current and accurately maintained. This role also involves performing special projects and research, as well as providing coverage for various administrative tasks, including phone support. In this role, the CSS will receive customer phone calls, addressing inquiries related to work orders, Architectural Review Committee (ARC) requests, and other association responsibilities. The position requires maintaining up-to-date community information for Welcome Packets and managing the review, assignment, and follow-up of complex Association Work Orders that may require committee or board approval. The CSS will document actions taken in the system, ensuring that all records are accurate and accessible. Additionally, the CSS will be responsible for processing compliance notices, managing complex ARC applications, and monitoring the status and timelines of these applications. The role includes maintaining logs for homeowner records, managing access devices for communities, and overseeing amenity reservation processes. The CSS will also be the first point of escalation for homeowner phone calls transferred from reception and may provide relief for the Division Receptionist as needed. This position requires a high level of organization, attention to detail, and the ability to manage multiple tasks effectively while providing high-level customer service.