Community Support Specialist (CSR/Bank Teller) Tampa

$35,000 - $48,000/Yr

Bank Of Central Florida - Tampa, FL

Full-time - Entry Level

Remote - Tampa, FL

Credit Intermediation and Related Activities

About the position

The Community Support Specialist at Bank of Central Florida is responsible for providing exceptional client service through the efficient processing of various financial transactions. This role focuses on creating positive client experiences, establishing new client account relationships, and collaborating with team members to coordinate client service activities. The specialist will handle phone inquiries, resolve client issues, and maintain high service standards while adhering to banking regulations.

Responsibilities

• Partner with Community Relationship Manager(s) to manage a community banking portfolio, including deposit account servicing and loan activities.
• Accurately process client transactions such as deposits, withdrawals, and payments.
• Balance assigned cash drawer daily and perform vault and Safe Deposit Box duties.
• Request and follow up on required financial information from clients and update the Bank's electronic records.
• Support marketing efforts to promote the bank's products and services.
• Utilize knowledge of the Bank's products to meet client needs and refer to appropriate partners for additional services.
• Participate in continuing education opportunities to enhance skills and knowledge.
• Provide high-level client service, representing the Bank professionally and efficiently.
• Fulfill responsibilities under the Bank Secrecy Act and Anti-Money Laundering regulations.
• Adhere to the Bank's policies and procedures and all Federal and State laws.

Requirements

• High school diploma or equivalent education.
• Minimum two years of banking experience.
• Deposit and/or Loan Operations experience preferred.
• Strong organizational skills and attention to detail.
• Intermediate skills with Microsoft Office suite, specifically Outlook, Word, and Excel.

Nice-to-haves

• Experience in deposit or loan operations (1 year preferred).
• Experience in cash handling (1 year required).

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance