Community Support Specialist - Federal Way

$46,363 - $49,130/Yr

Catholic Community Services - Federal Way, WA

Full-time - Entry Level

Federal Way, WA

Ambulatory Health Care Services

About the position

The Community Support Specialist at Catholic Community Services plays a vital role in ensuring a welcoming and safe environment for clients, staff, and visitors. This full-time position involves providing excellent customer service, administrative support, and crisis intervention while working with diverse populations. The specialist is responsible for maintaining the front desk operations, responding to emergencies, and ensuring compliance with agency policies.

Responsibilities

• Maintain a welcoming, orderly, and safe environment by greeting and directing clients, staff, and visitors.
• Provide culturally-responsive customer service and treat others with compassion and dignity.
• Provide information and referral to individuals seeking CCS services.
• Provide crisis intervention to de-escalate emergent situations.
• Respond to emergencies including medical, mental health, and social crises; contact appropriate staff and/or outside service providers.
• Enforce building and agency policies to maintain security.
• Answer a multi-line phone system and direct callers to appropriate staff or community resources.
• Maintain current resources and agency information, providing accurate information to callers and visitors.
• Monitor appointments, notify staff of visitors' arrival, and provide appropriate instructions to visitors.
• Process incoming and outgoing mail for RCC and inform appropriate programs/staff of deliveries/packages and incoming faxes.
• Perform a variety of clerical duties, such as ordering and stocking office supplies, checking voicemail, and forwarding messages.

Requirements

• Customer service experience.
• Ability to prioritize competing activities while maintaining a professional and calm attitude.
• Ability to respond and work with vulnerable populations, including those experiencing poverty or homelessness.
• Excellent communication, organization, and planning skills.
• Basic knowledge of Microsoft Office applications and web navigation.
• Demonstrates mature, responsible judgment in previous positions held.
• Demonstrates the necessary attitudes, knowledge, and skills to deliver culturally competent services.

Nice-to-haves

• Willingness to support and uphold the mission, beliefs, and values of Catholic Community Services and Catholic Housing Services.
• Reliable form of communication and ability to respond in a timely fashion to shift requests.

Benefits

• Health savings account
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Paid time off
• Employee assistance program
• Vision insurance
• 403(b)
• Opportunities for advancement
• Life insurance
• Paid sick time