Community Support Specialist - Housing

$48,006 - $52,000/Yr

Shields For Families - Lynwood, CA

Full-time - Entry Level

Lynwood, CA

Hospitals

About the position

The Community Support Specialist at SHIELDS for Families is responsible for administering Housing Community Support Services to Medi-Cal beneficiaries facing homelessness and complex health and social needs in South Los Angeles. This role involves conducting outreach, maintaining a caseload of clients, and collaborating to create individualized service plans that address various personal objectives, including housing goals and income maintenance.

Responsibilities

• Meet monthly productivity by completing required monthly visits for 28 unique clients.
• Maintain a caseload of 35 to 40 clients to ensure the ability to meet productivity requirements.
• Conduct outreach at various provider locations and community organizations.
• Provide outreach and services to clients in the field, at SHIELDS locations, and telephonically.
• Conduct intake and personalized needs assessments for all clients.
• Collaborate to craft an Individualized Service Plan (ISP) targeting housing goals and other personal objectives.
• Facilitate referrals and provide support to resources aiding clients in achieving their ISP objectives.
• Complete assessments tailored to the program, such as VI-SPDAT.
• Assess strengths and obstacles in achieving short-term and long-term goals, including conducting a 90-day review with the client post-initial intake.
• Attend and complete all trainings as needed.
• Participate in all staff meetings and supervision sessions.
• Adhere to documentation standards mandated by the Program and SHIELDS policies.
• Engage effectively with colleagues, participants, and stakeholders.
• Contribute actively to team objectives and foster positive working relationships.
• Convey information clearly and compellingly, both verbally and in writing.
• Demonstrate proactive decision-making and action-taking.
• Innovate solutions to challenges and evaluate information critically.

Requirements

• Two years of experience in healthcare, case management, homeless services, or working with vulnerable populations.
• High School Diploma or GED.
• Proficient in word processing and personal computer use.
• Strong analysis skills and judgment for decision-making.
• Ability to present ideas and information clearly, both verbally and in writing.
• Current California driver's license with an acceptable driving record.

Nice-to-haves

• Experience in healthcare or social services.
• Knowledge of community resources and services available to clients.

Benefits

• Mileage reimbursement
• Paid holidays
• Health insurance
• Dental insurance
• Employee assistance program
• Vision insurance
• Employee discount programs
• 403(b) retirement plan
• Loan forgiveness
• Life insurance
• Referral program