Community Support Specialist (on-call)

$46,363 - $49,130/Yr

Catholic Community Services - Seattle, WA

Full-time - Entry Level

Seattle, WA

Ambulatory Health Care Services

About the position

The Community Support Specialist (on-call) position at Catholic Community Services involves providing essential support and customer service at the Randolph Carter Center. This role is crucial for maintaining a welcoming and safe environment for clients, staff, and visitors, while also offering administrative assistance and crisis intervention when necessary. The specialist will work with diverse populations and ensure the smooth operation of the front desk, responding to emergencies and enforcing agency policies.

Responsibilities

• Maintain a welcoming, orderly, and safe environment.
• Greet and direct clients, staff, and visitors in a professional and welcoming manner.
• Provide culturally-responsive customer service and treat others with compassion and dignity.
• Provide information and referral to individuals seeking CCS services.
• Provide crisis intervention to de-escalate emergent situations.
• Respond to emergencies including medical, mental health, and social crises; contact appropriate staff and/or outside service providers.
• Enforce building and agency policies.
• Maintain security of the building by ensuring visitors sign in and out, enforcing lobby hours, and reporting suspicious or unlawful acts.
• Answer multi-line phone system and direct callers to appropriate staff or community resources.
• Maintain current resources and agency information and provide accurate information to callers and visitors.
• Monitor appointments, notify staff of visitors' arrival, and provide appropriate instructions to visitors.
• Process incoming and outgoing mail for RCC.
• Inform appropriate programs/staff of deliveries/packages and incoming faxes.
• Perform a variety of clerical duties, such as ordering and stocking office supplies, checking voicemail, and forwarding messages.
• Work as a team with Front Desk colleagues and independently without direct supervision.

Requirements

• Customer service experience.
• Ability to prioritize competing activities while maintaining a professional and calm attitude.
• Ability to respond and work with vulnerable populations, including those experiencing poverty or homelessness.
• Excellent communication, organization, and planning skills.
• Basic knowledge of Microsoft Office applications and web navigation.
• Demonstrates mature, responsible judgment in previous positions held.
• Demonstrates the necessary attitudes, knowledge, and skills to deliver culturally competent services and work effectively in multi-cultural situations.
• Willingness to support and uphold the mission, beliefs, and values of Catholic Community Services and Catholic Housing Services.
• Must have reliable form of communication and ability to respond in a timely fashion to shift requests.

Nice-to-haves

• Experience working in a crisis environment.
• Knowledge of community resources available for clients in need.

Benefits

• Competitive hourly wage of $22.29 - $23.62 based on experience.
• Opportunity to work in a supportive and collaborative environment.
• Flexible on-call scheduling.