Community Support Specialist (South Boston Region)

Vitra Health - Boston, MA

Full-time - Entry Level

Boston, MA

Ambulatory Health Care Services

About the position

The Community Support Specialist role is a full-time, entry-level position focused on providing support to clients in the South Boston region. The specialist will coordinate social services, conduct evaluations, and foster relationships with healthcare organizations to enhance the quality of care for program participants. This position emphasizes interpersonal skills and a commitment to community service, with a structured schedule of Monday to Friday during business hours, ensuring no night or weekend work.

Responsibilities

• Conduct on-site visits with each client and caregiver at the qualified setting
• Obtain a social history and conduct a psycho-social evaluation
• Conduct ongoing evaluations of the AFC and/or GAFC setting
• Select, train, evaluate, and supervise AFC caregivers in conjunction with the registered nurse and case manager
• Participate in the development, implementation, and ongoing review of the AFC plan of care
• Present, plan, and implement social service interventions
• Complete a care-management progress note corresponding with each on-site visit or encounter and upon significant change
• Assist with obtaining information and accessing other healthcare and community services
• Participate in discharge and transition planning and implementation
• Review and document the fire and safety procedures for the qualified setting
• Review AFC caregiver task logs at a minimum of every 30 days and report findings to the registered nurse and case manager
• Review at least annually the suitability of the qualified setting
• Provide clients with ongoing support with ADL's and IADL's
• Provide accurate orientation to the participants of the AFC and/or GAFC program
• Coordinate all social services with the personal care team
• Partake in both care plan creations and reviews, along with discharge plans
• Maintain direct contact with the client and the client's caregiver, registered nurse, and case manager
• Handle all paperwork associated with admissions, referrals, visits, and medical equipment/social referrals
• Assist participants with finding community, financial and legal services
• Review and assess caregivers clothing, equipment, supplies and other services
• Perform any other additional duties that may be required
• Participate in weekly clinical meetings in the Braintree office
• Conduct replacement visits for Vitra RN & CM's on an as-needed basis
• Conduct weekly calls to AFC Caregivers to confirm compliance with program regulations

Requirements

• At least one year of clinical experience in the care of elders or people with disabilities
• Previous knowledge of Medical Terminology
• Advanced proficiency in Microsoft Office Suite and Google Suite (G Suite)
• Valid driver's license with proof of insurance required

Nice-to-haves

• Bilingual in English and a secondary language preferred

Benefits

• Health Insurance with employer contribution
• Dental and Vision Benefits
• Supplemental Benefits including Life, Accident, Critical Illness and Disability Insurance
• 401K with a company match
• Generous Paid-Time-Off
• Competitive pay rate
• Unique one-on-one care environment
• An extensive continuous training program
• Paid training opportunities
• Upward career movement and growth