Community Support Specialist - Substance Use Disorder Program

Rediscover - Kansas City, MO

Full-time

Kansas City, MO

501-1,000 employees

Ambulatory Health Care Services

About the position

ReDiscover is seeking a dedicated Community Support Specialist to join our Opioid Treatment Department. With over 50 years of experience as a non-profit community mental health center in southeastern Jackson County, Missouri, ReDiscover is committed to delivering efficient and cost-effective treatment to individuals affected by mental illness and substance use disorders. Our mission is to support our community, particularly those struggling with opioid use disorder, through comprehensive treatment programs that include medication-assisted treatment, counseling, and case management. As a Community Support Specialist, you will play a vital role in our Opioid Treatment Programs, which provide medication-assisted treatment options such as methadone and buprenorphine. Your responsibilities will include maintaining a caseload of clients, facilitating their achievement of long-range outcomes related to symptom management, employment, and independent living. You will engage with clients who may be difficult to serve, helping them navigate barriers to access community resources and services. This may involve referring clients to educational or employment programs and assisting with transportation needs as outlined in their treatment plans. In addition to direct client interaction, you will be responsible for documenting client interactions in ReDiscover's electronic medical record system and collaborating with a multi-disciplinary team to ensure comprehensive care. We are committed to your professional development and will provide support as you grow in your role as a Community Support Specialist. This position requires a strong understanding of mental illness and substance use disorders, excellent customer service skills, and the ability to communicate effectively with clients and team members.

Responsibilities

• Maintain and interact with a caseload of clients with diverse characteristics either in-person or over the phone.
• Facilitate each client's achievement of long-range outcomes of symptom management, employment, and independent living based on the needs of the client.
• Engage difficult-to-serve clients by investigating all potential resources to gain access and make connections.
• Help remove barriers for clients, including participation in community or social service programs, referrals to educational or working programs, and assistance with transportation barriers as identified in their treatment plan.
• Collect and maintain information about clients and document interactions within ReDiscover's designated electronic medical record.
• Communicate and collaborate with an internal multi-disciplinary team to address various aspects of wellness and ensure positive communication regarding the coordination of client care.

Requirements

• 4-year degree in a social science field or 4 years of equivalent experience in lieu of degree.
• A valid automobile driver's license, appropriate automobile insurance, and a safe, reliable, registered automobile available for use during work.
• Working knowledge of mental illness and substance use disorders.
• Excellent customer service skills with a recovery focus.
• Strong written, oral, and interpersonal communication skills.
• Intermediate computer skills in typing/keyboarding, Microsoft Word, Excel, and G-Suite.