Community Support Specialist

$50,003 - $60,008/Yr

FirstService Residential - New York, NY

Full-time - Entry Level

New York, NY

Real Estate

About the position

The Community Support Specialist plays a crucial role in providing administrative support to various stakeholders including Regional Directors, Association Managers, and homeowners. This position is essential for the daily operations of the organization, ensuring effective communication and management of community-related tasks.

Responsibilities

• Provide administrative services to Regional Directors, Association Managers, and other related parties.
• Send out mass mailing and electronic correspondence via letters, emails, and phone blasts.
• Manage unit level correspondence including violation notices and late-fee notices.
• Save and file electronic records using the system of record, Connect.
• Assist with architectural modification applications and approval processes.
• Update and maintain reports and manage the change of ownership process in Connect.
• Prepare and distribute monthly board packets and assist in preparing for meetings.
• Support property transition processes and manage property records.
• Act as a receptionist backup, answering phones and greeting visitors.
• Support contract management and vendor management processes.

Requirements

• High school diploma or GED.
• Minimum 4 years of administrative experience.
• Some college or job-related education preferred.
• Background in customer service, property management, or real estate.
• Exceptional written and verbal communication skills.
• Excellent spelling and proofreading abilities.
• Proficient in Microsoft Word and Excel.

Nice-to-haves

• Experience with data research and analysis.
• Ability to prioritize and multi-task effectively.
• Collaborative attitude and team player.
• Highly organized and detail-oriented.

Benefits

• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Life insurance