Community Support Specialist

About the position

The Community Support Specialist provides administrative services to Regional Directors, Association Managers, Boards of Directors, Committees, Homeowners, Vendors, and other related parties as needed and for the daily operations of the organization as directed by the Community Support Services Team Lead.

Responsibilities

• Provide support to Regional Directors and Association Managers
• Distribution of financial statements
• Sending out correspondence via letters, emails, and phone blasts
• Upkeep of websites - community and public (if applicable)
• Special projects (directories, board reference book assembly, copies, proofreading, etc.)
• Prepare for annual meetings, monthly board meetings and special meetings; attend if requested
• Update and maintain reports
• Update on-call sheet
• Assist with FHA/VA approval and renewal process
• Assembly of mailings and running postage meter
• Data Entry
• Update/upload documents
• Transitioning of property files
• Assist with architectural modification applications and approval process
• Answering phones and routing calls accordingly
• Forwarding of voicemail, faxes, info emails, etc.
• Opening and distributing incoming mail
• Handling of package deliveries

Requirements

• High school diploma
• Minimum four years of administrative experience
• Some college and/or job-related education preferred
• Background in customer service, property management, and/or real estate
• Exceptional written and verbal communication skills
• Excellent spelling and proof-reading abilities
• Confident with data research and analysis
• Ability to prioritize and multi-task
• Ability to work independently
• Collaborative attitude and team player
• Exceptional interpersonal skills
• Highly organized and detail-oriented
• Consistent professional demeanor
• Work efficiently under pressure
• Handle change in a positive manner
• Open to constructive criticism
• Reliable and discrete
• Well-versed in computer software programs (Microsoft Word, Excel, Adobe Acrobat X)

Nice-to-haves

• Some college and/or job-related education preferred
• Background in customer service, property management, and/or real estate

Benefits

• Choice of multiple medical plans
• Dental insurance
• Vision insurance
• EAP services
• Life Insurance
• Long-Term Disability coverage
• Vacation and sick time off benefits
• 10 paid holidays
• 401k with company match