Management Trust - Irvine, CA
posted about 2 months ago
The Community Support Specialist Level 2 (CSS) at The Management Trust is a pivotal role that focuses on delivering exceptional customer service and administrative support to both internal and external clients. This position is based in Irvine, CA, and reports directly to the Regional Manager. The CSS is responsible for a variety of tasks that include managing complex Work Orders and Architectural Review requests, coordinating with Community Association Managers (CAMs) and Assistant Community Association Managers, and ensuring that community information is accurately maintained. The role requires a proactive approach to anticipate client needs and provide timely responses to inquiries, thereby enhancing the overall community management experience. In this role, the Community Support Specialist will handle customer phone calls, addressing questions related to work orders, ARC requests, and Association responsibilities. They will maintain current community information for Welcome Packets, manage the review and assignment of complex Association Work Orders, and document actions taken in the system. The CSS will also be responsible for processing compliance notices, managing ARC applications, and tracking homeowner records, including parking passes and amenity reservations. Additionally, the position involves monitoring the distribution of access devices and managing amenity reservation processes in accordance with community guidelines. The Community Support Specialist will also support the updating of Association information in the system of record, coordinate with service providers, and assist with special projects as assigned. This role is essential in ensuring that the community's needs are met efficiently and effectively, contributing to the overall success of The Management Trust's mission to provide outstanding community management services.