Community Support Specialist

Health Connect America - Jackson, MS

Full-time - Entry Level

Jackson, MS

Ambulatory Health Care Services

About the position

Join Our Impactful Team at Health Connect America! Health Connect America and its brands are leaders in providing mental and behavioral health services to children, families, and adults across the nation. We provide our services directly to those in need whether that be within a person's home, their community, or in one of our office settings. HCA is honored to be a part of the communities we serve and the clients we walk alongside as they embark on a journey to self-improvement and more fulfilling lives. At Health Connect America, we are dedicated to making meaningful connections every day through creating quality, affordable opportunities for individuals and families to achieve their greatest potential in a safe, positive living environment. As a Community Support Specialist, you will provide best practice, quality case management services, ensuring that all documentation is completed per Payer, State, and COA standards and requirements. You will assist in marketing new referrals and communicate with customers, colleagues, and other individuals to answer questions, disseminate or explain information, and address complaints or concerns. If no wraparound facilitator is present with MYPAC, you will make two contacts per week by phone or face-to-face and document accordingly. Your role will also involve connecting families with needed and available community resources, following up with clients and agencies as appropriate to document the use and success of referrals, and completing documentation within established time frames. You will meet with clients weekly or bi-weekly for up to 12 months, attend and participate weekly with Treatment Team meetings, and serve as a liaison with other professionals and agencies related to the client. Additionally, you will complete a recovery support plan with all individuals within the first 30 days of referral to services and provide 24/7 on-call support for clients as per program requirements. Ensuring compliance with all state regulatory bodies is also a critical part of your responsibilities.

Responsibilities

• Provide best practice, quality case management services, ensuring all documentation is completed per Payer, State, and COA standards and requirements.
• Assist in marketing new referrals.
• Communicate with customers, colleagues, and other individuals to answer questions, disseminate or explain information, and address complaints/concerns.
• Make 2 contacts per week by phone or face-to-face if no wraparound facilitator is present with MYPAC and document accordingly.
• Connect families with needed and available community resources.
• Follow-up with clients and agencies as appropriate to document use/success of referral.
• Complete documentation within established time frames.
• Meet with clients weekly or bi-weekly for up to 12 months.
• Attend and participate weekly with Treatment Team meetings.
• Serve as a liaison with other professionals and agencies related to the client.
• Complete a recovery support plan with all individuals within the first 30 days of referral to services.
• Provide 24/7 on-call support for clients as per program requirements.
• Ensure compliance with all state regulatory bodies.

Requirements

• Bachelor's degree in human services discipline, including, but not limited to: Social Work, Psychology, Sociology, Counseling, Criminal Justice, etc.
• Experience working with children and families in case management type/community resource position.
• Must be provisionally credentialed as a PCSS in Mississippi with eligibility to be fully credentialed as a CSS in Mississippi.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid holidays