Community Support Specialist

Greystar Management Services • Irving, TX

523d

About The Position

Greystar is a leading, fully integrated global real estate company that specializes in property management, investment management, development, and construction services across various sectors, including institutional-quality rental housing, logistics, and life sciences. The Community Support Specialist plays a crucial role in supporting the company's financial operations related to a portfolio of communities. This position involves completing accounting and bookkeeping tasks, ensuring accuracy in financial transactions, and facilitating effective communication with residents and vendors. The specialist will be responsible for preparing financial closeouts, processing payables, and managing resident accounts to maximize revenue. In this role, the Community Support Specialist will contribute to enhancing the consumer experience through various communication channels, including phone and email. They will conduct detailed reviews of operational expenses, ensuring that all payments are reconciled and coded correctly. The specialist will also handle communication with residents regarding their account balances, implement procedures for collecting on delinquent accounts, and enforce lease contracts. Additionally, they will follow established procedures for regaining possession of apartments and coordinate with legal representation as necessary. The position requires a thorough review of final accounting procedures to ensure accurate billing and minimize liability for damages. The Community Support Specialist will also assist with administrative tasks related to the resident lifecycle, including move-in and move-out procedures, resident renewals, and file audits. By promoting resident satisfaction and retention, the specialist will respond to inquiries and resolve account-related issues in a timely manner, contributing to the overall success of the community operations.