Management Trust - San Diego, CA
posted about 2 months ago
The Community Support Specialist Level 2 (CSS) at The Management Trust is a pivotal role that focuses on delivering exceptional customer service and providing quality administrative support to both internal and external clients. This position is based in San Diego, CA, and reports directly to the Associate Vice President of Community Management. The CSS is tasked with a variety of responsibilities that include managing complex work orders and architectural review requests, coordinating amenity requirements, and performing special projects and research. The role requires a proactive approach to anticipate the needs of community association managers and residents, ensuring that all inquiries and requests are handled efficiently and effectively. In this role, the Community Support Specialist will receive customer phone calls, addressing questions related to work orders, architectural review requests, and association responsibilities. Maintaining current community information for welcome packets and managing the review and assignment of complex association work orders are also key duties. The CSS will document actions taken in the system, archive documents for off-site storage, and process compliance notices in accordance with community guidelines. Additionally, the specialist will manage and process complex architectural review applications, monitor their status, and maintain system records as necessary. The position also involves managing the distribution of access devices, overseeing amenity reservation processes, and organizing physical ballots for elections. The CSS serves as the first escalation point for homeowner phone calls transferred from reception and may provide relief for the division receptionist as needed. The role requires excellent organizational skills, the ability to prioritize tasks, and a commitment to providing high-level customer service with attention to detail. The Community Support Specialist will also support the updating of association information in the system of record and coordinate with service providers for various inquiries.