Management Trust - Westminster, CO
posted about 2 months ago
The Community Support Specialist Level 2 (CSS) at The Management Trust is a pivotal role that focuses on delivering exceptional customer service and providing quality administrative support to both internal and external clients. This position is based in Westminster, CO, and reports directly to the Regional Manager. The CSS is responsible for a variety of tasks that include partnering with Community Association Managers (CAMs) and Assistant Community Association Managers to manage complex Work Orders and Architectural Review requests. The role also involves overseeing amenity requirements, performing special projects and research, and providing various coverage, including phone support. In this role, the Community Support Specialist will receive customer phone calls, addressing inquiries related to the status of work orders, Architectural Review Committee (ARC) requests, and Association responsibilities. Maintaining current community information for Welcome Packets and managing the review, assignment, and follow-up for complex Association Work Orders requiring committee or board approval are also key responsibilities. The CSS will document actions taken in the system, box and archive documents for off-site storage, and process compliance notices in accordance with community guidelines. Additionally, the CSS will manage and process complex ARC applications, monitor timelines, and maintain system records. The role requires tracking and distributing access devices for communities, managing amenity reservation processes, and organizing physical ballots for elections. The Community Support Specialist will also serve as the first escalation point for homeowner phone calls transferred from reception and may provide relief for the Division Receptionist as needed. The position may involve monitoring the completion of ad-hoc Community Support Task items and supporting the updating of Association information in the system of record. Overall, the Community Support Specialist plays a crucial role in ensuring that community management operations run smoothly and efficiently, contributing to the overall success of The Management Trust.