Community Support Specialist

Rediscover - Kansas City, MO

Full-time - Entry Level

Kansas City, MO

501-1,000 employees

Ambulatory Health Care Services

About the position

The Community Support Specialist at ReDiscover plays a vital role in providing support to individuals affected by mental illness or substance use. This position involves maintaining a caseload of clients, facilitating their progress towards long-term goals, and collaborating with a multi-disciplinary team to ensure comprehensive care. The specialist will engage with clients to help them overcome barriers to accessing services and achieving independence.

Responsibilities

• Maintain and interact with a caseload of clients either in-person or over the phone.
• Facilitate each client's achievement of long-range outcomes of symptom management, employment, and independent living based on their needs.
• Engage difficult-to-serve clients by investigating all potential resources to gain access and make connections.
• Help remove barriers for clients, including participation in community or social service programs, referrals to educational or working programs, and assistance with transportation barriers.
• Collect and maintain information about clients and document interactions within ReDiscover's designated electronic medical record.
• Communicate and collaborate with an internal multi-disciplinary team to address various aspects of wellness and ensure positive communication regarding the coordination of client care.

Requirements

• 4-year degree in a social science field or 4 years of equivalent experience in lieu of degree.
• A valid automobile driver's license, appropriate automobile insurance, and a safe, reliable, registered automobile available for use during work.
• At least two (2) years clinical experience in direct service provision to children and adolescents in a mental health setting preferred.
• Knowledge of community resources and health and social service systems in the Kansas City metro area.
• Excellent customer service skills with a recovery focus.
• Strong written, oral, and interpersonal communication skills.
• Intermediate computer skills in typing/keyboarding, Microsoft Word, Excel, and GSuite.

Nice-to-haves

• Experience working with children and adolescents in a mental health setting.
• Familiarity with community resources in the Kansas City area.