Community Support Supervisor - Case management

Swope Health Services - Kansas City, MO

Full-time - Mid Level

Kansas City, MO

Ambulatory Health Care Services

About the position

The Community Support Supervisor at Swope Health Services is responsible for overseeing case management services within the Community Psychiatric Rehabilitation Program (CPRP). This role involves administrative and clinical supervision of Community Support Specialists (CSS), ensuring quality care delivery, and coordinating treatment strategies across various systems. The supervisor will work closely with a dedicated team to provide support to consumers and families, ensuring that care is visible and effective.

Responsibilities

• Supervise Community Support Services provided by CSSs and coordinate integration of services within the community.
• Provide weekly supervision to each CSS, reviewing consumer treatment goals and necessary interventions.
• Conduct weekly treatment team meetings with direct reports and psychiatrist to discuss consumer needs and documentation.
• Perform weekly quality assurance activities, including documentation reviews and consumer satisfaction checks.
• Participate in Quality Improvement, Accreditation, and Risk Management activities and meetings.
• Provide ongoing training and coaching to CSS regarding job objectives and clinical best practices.
• Participate in team meetings with peers and CPRP Director, submitting quality assurance reports as required.
• Assign clients to specific CSS caseloads.
• Adhere to organizational policies and procedures in the Quality Management program.
• Perform other duties as assigned.

Requirements

• Masters Degree in Social Work, Nursing, Counseling, or related field.
• LCSW or LPC preferred.
• Two years of experience in the mental health field, with at least one year working with seriously and persistently mentally ill individuals.
• Supervisory experience preferred.
• Valid driver's license and current automobile insurance, with access to reliable transportation.

Nice-to-haves

• Experience in community mental health settings.
• Knowledge of quality assurance processes in healthcare.

Benefits

• Medical benefits (including a Health Savings Account option)
• Dental and vision insurance
• 401(k) retirement plan with company match
• Company-paid life insurance and disability benefits
• Flexible Spending Account
• Paid Days Off starting at 12 days annually
• Eight annual company-paid holidays
• One annual paid personal day