Community Support Team - Case Manager

Rosecrance Jackson Centers - Rockford, IL

Full-time - Entry Level

Rockford, IL

Ambulatory Health Care Services

About the position

The Community Support Team (CST) Case Manager plays a crucial role in providing mental health rehabilitation services to adults and families. The primary objective of this position is to decrease hospitalization and crisis episodes while enhancing community functioning, enabling clients to achieve their rehabilitative, resiliency, and recovery goals. The Case Manager is responsible for delivering program services in an ethical, legal, and moral manner within a safe and therapeutic environment, adhering to applicable regulatory and accreditation standards. As a member of the CST, the Case Manager will engage in various activities including case management services, crisis intervention, skills training, and documentation within required time frames. They will also conduct individual counseling, monitor medication, attend meetings, and participate in quality improvement initiatives. The role requires a collaborative approach to mental health services, working closely with clients and their families to facilitate recovery in their daily lives. The Case Manager must be adept at motivating and problem-solving with staff regarding effective clinical practices. They will be expected to adapt their communication style to meet the needs of clients and their families, ensuring that all necessary documentation is completed within appropriate timelines. The position also involves primary case management responsibilities for designated clients, conducting individual, group, and family counseling sessions, and maintaining client service records in compliance with regulations. Additionally, the Case Manager will coordinate services from various community resources and present educational workshops and training sessions as needed. This position is integral to the Clinical Team, participating in team meetings and activities while upholding confidentiality and delivering exceptional customer service. The Case Manager will also be familiar with court proceedings and may be required to make court appearances on behalf of clients.

Responsibilities

• Provide mental health rehabilitation services to adults and families.
• Decrease hospitalization and crisis episodes while increasing community functioning.
• Deliver program services ethically and within regulatory standards.
• Participate as a team member in the delivery of mental health services.
• Facilitate recovery issues into clients' daily living situations.
• Conduct individual, group, and family counseling and educational sessions.
• Complete all necessary documentation within appropriate timelines.
• Undertake primary case management responsibilities for designated clients.
• Maintain communications with all staff regarding admissions, processes, and discharge plans.
• Coordinate services from a variety of community resources.
• Utilize evidence-based practices and treatment concepts when providing care.
• Present workshops, lectures, and training to clients, families, and community groups.
• Serve as a member of the Clinical Team and participate in all team meetings and activities.
• Exercise confidentiality in accordance with the professional Code of Conduct.
• Deliver exceptional customer service consistently.

Requirements

• Bachelor's Degree with a minimum of two years' experience in mental health.
• Demonstrated education, training, or experience in mental health services.
• MHP designation.
• Valid driver's license.
• Adequate written skills to accurately complete required documentation.
• Excellent organizational and computer skills.
• Self-starter with the ability to work independently and as part of a team.
• Skilled in conducting individual, family, and group counseling.

Nice-to-haves

• Ability to present and coordinate lectures for clients, families, staff, or community resources.

Benefits

• Salary based on education, experience, and credentials.
• Medical, dental, and vision insurance with multiple plan options.
• 401(k) plan with employer match and discretionary employer contribution.
• Group Life Insurance including LTD and AD&D.
• Tuition assistance and licensure/certification reimbursement.
• Paid Time Off, sick time, bereavement leave.
• Referral program earning up to $1,000 per hire!
• Wellness plan with certain facilities offering an on-site gym.