Community Supports Manager

Independent Case Management - Little Rock, AR

Full-time - Mid Level

Little Rock, AR

Nursing and Residential Care Facilities

About the position

The Community Supports Manager is responsible for supervising staff and leading their activities with supported individuals. This role involves scheduling staff, participating in the hiring process, providing coaching and feedback, and ensuring compliance with company policies and procedures. The manager also assists individuals in achieving personal goals and overcoming barriers while maintaining a client-focused approach.

Responsibilities

• Supervises staff and leads their activities with supported individuals.
• Schedules staff to meet the needs of the program and ensures that shifts are covered.
• Participates in the hiring process and recommends candidates for hire.
• Provides coaching and feedback and completes staff performance reviews.
• Provides training to staff on supported individuals, program activities, company procedures and protocols, and DDS regulations.
• Implements staff disciplinary actions as needed with approval from Supervisor and the Human Resources Manager.
• Approves and audits staff timesheets.
• Meets with all customers in the service area, as well as providers and staff.
• Responds to individual and program emergencies and is available when needed.
• Assists staff in helping supported individuals achieve their personal goals and participate in activities of their choice.
• Works on behalf of individuals to overcome barriers and respects their personal beliefs, choices, and interests.
• Responsible for being familiar with and abiding by company, agency, and program policies and procedures and for acting in a manner consistent with organizational values, mission, and goals.
• Serves as an active, contributing and problem-solving member of the team.
• Attends and actively participates in mandatory staff meetings and trainings.

Requirements

• Must be 18 years of age or older.
• Minimum of one year past management experience is required.
• Bachelor's degree is required.
• Valid AR Driver's License is required.
• Valid Auto Insurance is required.

Nice-to-haves

• Experience formally working within waiver provider system strongly preferred.

Benefits

• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Tuition reimbursement
• Flexible work arrangements
• Professional training