Community Warranty Manager I

About the position

As a Community Warranty Manager at Taylor Morrison, you will be responsible for ensuring exceptional customer service and satisfaction for all homeowners. This role involves managing warranty service requests, coordinating repairs, and addressing homeowner concerns in a professional manner. You will also be tasked with data entry, scheduling subcontractors, and overseeing the 10-year Structural Warranty Program.

Responsibilities

• Become proficient in data entry into BuildPro
• Conduct Taylor Morrison procedures for home reviews
• Address homeowner concerns regarding warranty items
• Perform accurate assessments of service requests
• Coordinate and schedule subcontractors for warranty repairs
• Manage escalated customer calls and ensure closure on claims
• Provide weekly tracking of outstanding warranty work orders
• Process check requests for building permits
• Complete customer service requests timely and accurately
• Administer the 10-year Structural Warranty Program

Requirements

• High School Graduate
• Minimum of 18 months experience in a customer service-related position
• 1 year experience in residential construction preferred
• Excellent communication skills
• Strong computer skills and adaptability to company systems
• Time management skills
• Highly organized and detail-oriented
• Problem-solving ability
• Ability to multi-task and remain focused
• Ability to travel locally to meet homeowners

Nice-to-haves

• Experience with warranty programs
• Familiarity with construction-related forms

Benefits

• Overtime pay eligibility
• Reasonable accommodations for individuals with disabilities