Community Warranty Manager I

Taylor Morrison - Charlotte, NC

Full-time - Entry Level

Charlotte, NC

Construction of Buildings

About the position

The Community Warranty Manager I at Taylor Morrison is responsible for ensuring exceptional customer service and satisfaction for homeowners by managing warranty service requests efficiently and professionally. This role involves coordinating with subcontractors, conducting home reviews, and addressing homeowner concerns related to warranty items, all while adhering to the company's warranty program standards.

Responsibilities

• Become proficient in data entry into BuildPro
• Conduct Taylor Morrison procedures for home reviews
• Address new and current homeowner's concerns regarding warranty items
• Perform accurate assessments of service requests submitted by homeowners
• Coordinate and schedule subcontractors for warranty service repairs
• Manage escalated customer calls and ensure closure on claims
• Provide weekly tracking of outstanding warranty work orders
• Process check requests for building permits and prepare permit applications
• Order, update, and distribute construction-related forms
• Administer Taylor Morrison's 10-year Structural Warranty Program

Requirements

• High School Graduate
• Minimum of 18 months of experience in a customer service-related position
• 1 year experience in residential construction preferred
• Excellent communication skills
• Strong computer skills and adaptability to company systems
• Time management skills
• Highly organized and detail-oriented
• Problem-solving ability
• Ability to multi-task and remain focused
• Ability to travel locally to meet with homeowners