Community Warranty Manager

Taylor Morrison - Globe, AZ

Full-time - Entry Level

Globe, AZ

Construction of Buildings

About the position

As a Community Warranty Manager at Taylor Morrison, you will be responsible for ensuring excellent customer service and 100% satisfaction for all homeowners. This role involves supporting the Customer Service department by managing warranty service requests efficiently and professionally, addressing homeowner concerns, and coordinating necessary repairs.

Responsibilities

• Become proficient in data entry into BuildPro.
• Conduct Taylor Morrison procedures for home reviews.
• Address new and current homeowner's concerns regarding warranty items that need repair.
• Perform accurate assessments of all service requests submitted by homeowners.
• Coordinate and schedule subcontractors for warranty service repairs.
• Manage escalated customer calls, ensuring documentation and follow-up.
• Provide weekly tracking of outstanding warranty work orders.
• Process check requests for building permits and prepare permit submittals.
• Administer Taylor Morrison's 10-year Structural Warranty Program.

Requirements

• High School Graduate.
• Minimum of 18 months of experience in a customer service-related position.
• 1 year experience in residential construction preferred.
• Excellent communication skills.
• Strong computer skills and adaptability to company systems.
• Time management skills and ability to stay organized.
• Problem-solving ability and ability to multi-task.

Nice-to-haves

• Experience with warranty programs.
• Familiarity with construction-related forms and permits.

Benefits

• Overtime pay eligibility for non-exempt position.