Community Warranty Manager

Taylor Morrison - Tampa, FL

Full-time

Tampa, FL

Construction of Buildings

About the position

As a Community Warranty Manager at Taylor Morrison, you will play a crucial role in ensuring that all homeowners receive exceptional customer service and satisfaction. Your primary responsibility will be to support the Customer Service department by managing warranty service requests efficiently and professionally. This position requires a deep understanding of the Taylor Morrison Warranty Program and the ability to address homeowner concerns with the utmost knowledge and courtesy. You will be responsible for conducting home reviews, performing assessments of service requests, and coordinating with subcontractors to ensure timely repairs. Your role will also involve data entry into BuildPro, managing escalated customer calls, and providing weekly updates on outstanding warranty work orders. Additionally, you will handle the administration of the 10-year Structural Warranty Program, including claim analysis and follow-up to ensure closure on every claim. This position demands excellent communication skills, strong organizational abilities, and a commitment to customer satisfaction.

Responsibilities

• Become proficient in data entry into BuildPro
• Conduct Taylor Morrison procedures for home reviews
• Address new and current homeowner's concerns demonstrating the highest level of knowledge and customer satisfaction in a prompt courteous manner relating to warranty items that need repair within the parameters of the Warranty Program
• Perform accurate assessments of all service requests submitted by homeowners and answer any warranty questions timely and accurately
• Coordinate and schedule subcontractors to perform the necessary warranty service repairs in the homeowner's home
• Input and dissemination of warranty tickets and home reviews into BuildPro; distribute to appropriate personnel for completion
• Manage all escalated customer calls to include documentation, follow-up, and work to assure closure on every claim
• Provide weekly tracking of all outstanding warranty work orders to the CWM's and update as required
• Process check requests for building permits and prepare permit submittals and applications
• Complete customer service requests timely and accurately
• Order, update, and distribute construction related forms
• Prepare and submit building permits
• Administer Taylor Morrison's 10-year Structural Warranty Program to include claim analysis, follow-up, and work to assure closure on every claim

Requirements

• High School Graduate with a minimum of 18 months of current or recent experience in a customer service-related position
• 1 year experience in residential construction preferred
• Excellent communication skills and ability to ensure customer satisfaction
• Computer skills and ability to adapt to company systems
• Possess time management skills
• Must be highly organized and detail oriented
• Problem solving ability
• Ability to multi-task and remain focused
• Ability to travel locally to meet with homeowners